FAQs
What happens when I decide to switch to Red Energy?
There are a number of things that happen when you switch, but at Red Energy, we'll look after everything for you. Nothing physically changes, so there should be no interruption to your energy supply. We’ll advise your current retailer and the distributor that from your next meter read, Red Energy will be your retailer (billing company). Your meter will still be read by your distributor but you'll notice a change in your bill. Your bills will now come from Red Energy.
I want to see everything in writing before making the switch to Red Energy
When you agree to switch to Red Energy over the phone, we’ll send you a Welcome Pack which includes a Product and Pricing Schedule outlining your new rates, an information brochure and our Customer Charter. You'll then have a 10 day ‘cooling off’ period. If you don’t advise us that you want to cancel during this time, we’ll then arrange the switch. If you have any enquiries, either email us at enquiries@redenergy.com.au or call us on 131 806 and one of the team will be at your service.
Does Red Energy supply natural gas?
Yes, have a look at our ‘Being a Red Energy customer’ page for our latest residential gas and electricity offers.
What happens to my billing cycle?
Nothing – after your next meter read you’ll get a final bill from your existing retailer. From then on your bills will come from Red Energy. Your billing and meter reading cycles do not change.
Who owns Red Energy?
Red Energy is 100 per cent owned by Snowy Hydro Limited, the leading provider of clean, renewable, hydro-electricity to the National Electricity Market (NEM).
Snowy Hydro Limited operates seven power stations, and oversees 16 dams and reservoirs. It also has 400 employees and approximately $2 billion in assets in Australia.
Will there be a change to the way my meter is read?
No, your electricity meter will continue to be read on a quarterly basis and your gas meter will continue to be read on a bi-monthly basis by the same company that currently reads them.
Where is Red Energy based?
Red Energy is based in Melbourne, Victoria.
