Industry Guidelines
Red Energy complies with the Energy Retail Code and all Guidelines issued by the Victoria Essential Services Commission and the Essential Services Commission of South Australia.
Victoria
The following Victorian Energy Industry Guidelines can be viewed as a PDF:
In line with the ESC’s Electricity Industry Guideline 4: Accounts Collection Cycle, Red Energy has internal policies and procedures to ensure this Guideline is followed in relation to requirements for refundable advances and credit management matters.
- Wrongful Disconnection
- Electricity Industry Guideline 4: Accounts Collection Cycle
- Electricity Industry Guideline 10: Confidentiality and Informed Consent Electricity and Gas
- Electricity Industry Guideline 13: Greenhouse Gas Disclosure on Electricity Customers' Bills
- Electricity Industry Guideline 19: Energy Product Disclosure Electricity and Gas
South Australia
The following South Australian Guidelines can be viewed as a PDF:
