Frequently Asked Questions

General

What happens when I decide to switch my energy account to Red Energy?

There are a number of things that happen when you switch, but at Red Energy, we'll look after everything for you. Nothing physically changes, so there should be no interruption to your energy supply. We’ll advise your current retailer and the distributor that from your next meter read, Red Energy will be your retailer (billing company). Your meter will still be read by your distributor but you'll notice a change in your bill. Your bills will now come from Red Energy.

I want to see everything in writing before making the switch to Red Energy

When you agree to switch to Red Energy over the phone, we’ll send you a Welcome Pack which includes a Product and Pricing Schedule outlining your new rates, an information brochure and our Customer Charter. You'll then have a 10 day ‘cooling off’ period. If you don’t advise us that you want to cancel during this time, we’ll then arrange the switch. If you have any enquiries, either email us at enquiries@redenergy.com.au or call us on 131 806 and someone form the team will be at your service.

Does Red Energy supply natural gas?

Yes, Red Energy supplies gas to Victorian residents only.

What happens to my billing cycle?

Nothing – after your next meter read you’ll get a final bill from your existing retailer. From then on your bills will come from Red Energy. Your billing and meter reading cycles do not change.

Who owns Red Energy?

Red Energy is owned by Snowy Hydro Limited. For more information click here

Will there be a change to the way my meter is read?

No, your electricity meter will continue to be read on a quarterly basis and your gas meter will continue to be read on a bi-monthly basis by the same company that currently reads them.

Where is Red Energy based?

Red Energy is based in Melbourne, Victoria.

GreenPower FAQ's

What is GreenPower?

GreenPower is a national, co-operative and territory government program that was commissioned to increase Australia’s production of new environmentally friendly renewable energy. The people behind GreenPower are representatives of several state government agencies and departments plus a number of non- financial members.

What guarantee do I have that I am buying accredited GreenPower?

All electricity generators and retailers have to follow specific protocols to obtain accreditation for GreenPower products. Red Energy has met these requirements set by the National GreenPower Accreditation Program and obtained the ‘tick’ for its 100% GreenPower product. The GreenPower tick logo is your guarantee that your contributions are helping facilitate the installation of new sustainable renewable energy projects in Australia. Also, each financial year the generators and electricity retailers are audited on GreenPower products. The objective of the audit is to determine the level of compliance between participating GreenPower product providers’ GreenPower accredited products and the National GreenPower Accreditation document. These reports are publically available.

What are the benefits to the environment of using GreenPower?

With the advent of global warming which has led to climate change, there is a global debate about reducing greenhouse gas emissions. Using GreenPower will help reduce greenhouse gas emissions.

Why does GreenPower cost more?

Conventional large scale power stations enjoy better economies of scale when compared to many new renewable energy generators. The renewable energy industry is evolving and over time it will further develop as more customers choose GreenPower products, which could lead to lowering the costs of renewable energy.

What GreenPower products does Red Energy offer?

Red Energy only offers 100% accredited GreenPower product to residential customers in Victoria and New South Wales.

How much extra do I have to pay for GreenPower supplied by Red Energy?

• Below is the rate that will be charged per kilowatt hour in addition to your standard electricity consumption charges.

• GreenPower	Price (excl GST)
  100% GreenPower	5.3 c/kwh extra

If I am an existing customer of Red Energy, will I have to change my present agreement to switch to GreenPower?

You may have to sign a new agreement with Red Energy. This will depend on your current arrangements with Red Energy. Please call us on 131806 for more information.

Will I actually get GreenPower to my house?

No. The electricity which comes to your house comes from the national electricity market (Network). The Network is energised with a combination of energy sourced from coal fired power stations, renewable energy generators and other forms that cannot be distinguished. We purchase accredited GreenPower product on your behalf and feed it into the national electricity market. The way in which the electricity is transmitted to your house remains the same.

The above information is obtained from GreenPower and other relevant sources. For further information please visit greenpower.gov.au