Your Bill
Red Energy billing options
Standard Billing
This is the traditional way of paying your bill. Your meter will continue to be read as it is now and you’ll receive an account for the energy you have used during that period.
EvenPay
Averages out your payments so you pay the same amount on a weekly, fortnightly or monthly basis. It’s a great way to help you budget because you can choose your payment date to match your own pay or salary cycle. Better still, it guarantees you automatically receive your Pay-On-Time Discount.
Payment options
- Online – "Apologies, this service is temporarily unavailable"
- Direct debit – print, complete and return this form. Or call our team on 131 806
- Phone – call us on 131 806 to pay by Visa, Mastercard or Bankcard
- Mail – make your cheque payable to Red Energy Pty Ltd and send to PO Box 4136, East Richmond, VIC 3121
- BPay – contact your participating financial institution
- In person – at Australia Post Offices by cash, EFTPOS or cheque
- POST BillPay – call 131 816 to pay by credit card or go to www.postbillpay.com.au to pay on the Internet
- Centrepay – call our team on 131 806 to arrange this regular payment to us through Centrelink
Concession Information
Victorian Customers: If you hold a current Veterans Affairs Card or a Centre Link card (and the account is in your name) then you may be entitled to a state concession. For gas and electricity, there is a Winter Energy Concession which is a 17.5% discount off your energy bills between 1st May and 31st October. If you have off peak electricity consumption you may also be entitled to the off peak concession on your electricity bills. We will deduct your state concession entitlements from your bill automatically once you have provided us with your concession card details. Alternatively, you can claim your concession when you pay your bill at Australia Post.
For more information on concessions, please visit www.dhs.vic.gov.au/concessions
South Australian Customers: The SA Government provides an Energy concession of up to $120 per year to all eligible pensioners and beneficiaries. If you hold a current Concession Card issued by Centrelink, DVA or the SA Government (and the electricity account is in your name) then you may be entitled to this concession.
To check your eligibility please visit
http://www.familiesandcommunities.sa.gov.au/Default.aspx?tabid=1600
Energy Times:
The definitions of ‘Peak’, ‘Off Peak’, ‘Summer and Winter’ (as they relate to electricity and gas) differ between different meter types, different network areas and States. The following information should help you determine what time frames apply to your set up, but if you’re still not sure – just give us a call on 131 806 and we’ll confirm these for you.
Victorian Electricity Customers:
If you’re on an ‘Everyday’ tariff:
Off peak rates generally apply from 11pm to 7am every day (for hot water and/or slab heating usage only).
If you’re on a ‘Smart’ tariff:
Peak rates apply Monday to Friday 7am to 11pm.
Off peak rates apply at all other times.
If you have a ‘Climate Saver’ tariff:
Summer rates apply between 1 November and 31 March for approved split system air-conditioning /heaters.
Victorian Gas Customers:
Depending on where you live, winter rates usually apply between 1 May and 31 October. However, you may live in an area where the winter rates apply between 1 June and 31 September, or, no separate winter rates apply. For further information contact us on 131 806.
South Australia Electricity Customers:
Off peak rates are only applicable if you have a ‘Controlled Load’ tariff. Off peak rates generally apply from 11pm to 7am every day (for hot water and/or slab heating usage only).
Summer rates apply from 1 January to 31 March.
Understanding your bill
We pride ourselves on keeping things simple. However, if you have a query, either email us at enquiries@redenergy.com.au or call us on 131 806 and one of our helpful staff will be at your service.
