Your Comments and Feedback
What ever your feedback may be, Red Energy would like to hear it.
If for some reason, you feel as though we’ve not met your expectations, please contact us and we’ll endeavour to resolve your issue as quickly and fairly as possible.
If you’re not satisfied with our response, you can request your complaint be escalated and reviewed by a team leader or manager.
If more time is required to investigate your complaint we’ll contact you and agree on a suitable timeframe for resolution.
If the complaint concerns an amount on your bill that is in dispute, we’ll not request payment for the disputed amount until the matter is resolved.
Please call 131 806 Monday to Friday, 8.00am to 8:30pm and Saturday 9.00am to 5:30pm and discuss your issues with one of our experienced consultants.
Alternatively, you can write to the Customer Care Manager at PO Box 4136, East Richmond, 3121 or send an email to enquiries@redenergy.com.au. For letters, we’ll respond to you within five working days and for emails, within one working day.
In the event you’re not satisfied with the outcome, you can refer any complaint or dispute to the Energy Ombudsman in your State, who provides free and independent assistance to customers who are not satisfied with the outcome of their complaint.
Contact details for the Ombudsman are:
VICTORIA
Energy and Water Ombudsman (Victoria)
| Freecall: | 1800 500 509 |
| Freefax: | 1800 500 549 |
| Address: | GPO Box 469D Melbourne VIC 3001 |
Download our Customer Charter – Victoria
SOUTH AUSTRALIA
Energy Industry Ombudsman (SA)
| Freecall: | 1800 665 565 |
| Freefax: | 1800 665 165 |
| Address: | GPO Box 2947 Adelaide SA 5001 |
