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Customer Service has its awards

At Red we’re extremely proud of our people and their commitment to customer service. In fact Red customers have also acknowledged the exceptional customer experience by voting and helping us win so many customer service awards.

Our approach to service is simple – we keep it simple

Customer requests are handled by a single point of contact, a locally-based team member. It means our customers don’t get the run-around and one person is accountable for dealing with your query. We don’t outsource overseas, our call centre along with all our customer management functions are based right here in Australia. That simply means a more personal service with a local’s understanding of Aussie culture, lifestyle and customer needs.

Being local means Aussie jobs and award-winning service

Our customers have voted. And we’re very proud of our team and of the awards they’ve helped us win. In fact, we’re the only energy retailer to have won Canstar Blue 5 star awards in five consecutive years.

  • 2015 Roy Morgan Customer Satisfaction Award – Electricity and Gas Provider of the Year
  • 2014 Roy Morgan Customer Satisfaction Award – Gas Provider of the Year
  • 2014 Canstar Blue Award, Most Satisfied Customers – Electricity Providers, NSW
  • 2013 Canstar Blue Award, Most Satisfied Customers – Natural Gas Providers, Vic.
  • 2012 Canstar Blue Award, Most Satisfied Customers – Electricity Providers, Vic.
  • 2011 Inaugural Roy Morgan Customer Satisfaction Award, Electricity Provider of the year.
  • 2011 Canstar Blue Award, Most Satisfied Customers – Electricity Providers, Vic.
  • 2010 Canstar Blue Award, Most Satisfied Customers – Electricity Providers, Vic.