Red Energy is 100% owned by Snowy Hydro Limited, who own, manage, and maintain the Snowy Mountains Hydro-electric Scheme in New South Wales. Our Customer Solutions team is 100% based in Australia.
- 100% Australian owned
- No contract term for electricity or gas
- Award-winning customer service
- Owned by Snowy Hydro, a leader in renewable energy
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At Red Energy, we believe you and your community deserve something
better from your energy retailer and that’s what we strive to give you.
We’re 100% owned by the mighty Snowy Hydro and that makes us 100% Australian. Our award-winning Customer Solutions Team is based in Australia so our customers benefit from dealing one on one with a local team and the economy benefits from keeping jobs here.
At Red Energy we believe a better deal is more than just great pricing. That’s why we offer great value and benefits across a range of products, giving you the power to choose what’s important for you and your household.
Online
Pay online
Direct debit
Fill in the direct debit form online.
Mail
Make your cheque payable to Red Energy, PO Box 4136, East Richmond, VIC 3121.
Phone
Call us on 131 806 to pay by VISA, AMEX or Mastercard.
BPay
Contact your participating financial institution.
In person
At Australia Post Offices by cash, EFTPOS or cheque.
Centrepay
Call our team on 131 806 to arrange a regular payment to us through Centrelink.
Our approach to service is simple — we keep it simple! We’re based in Melbourne and employ over 1000 people. Customer requests are handled by a single point of contact, which means you won’t get the run-around, just great customer service.
At Red, we’re extremely proud of our people and their commitment to customer service. In fact, our customers have also acknowledged this by voting and helping us win so many awards. We’re proud to be the only energy retailer to have won a Canstar Blue Award for Most Satisfied Customers 14 years in a row.
2024 Canstar Blue Award for Most Satisfied Customers – Small Business Electricity Providers
2024 Canstar Blue Award for Most Satisfied Customers – Solar, National
2023 Canstar Blue Award for Most Satisfied Customers – Electricity Providers, NSW
2023 Canstar Blue Award for Most Satisfied Customers – Electricity Providers, QLD
2023 Canstar Blue Award for Most Satisfied Customers – Natural Gas, NSW
2023 Canstar Blue Award – Most Trusted Electricity Providers, National
2023 Canstar Blue Award for Most Satisfied Customers – Dual Fuel, National
2023 Canstar Blue Award for Most Satisfied Customers – Solar, National
2022 Canstar Blue Award for Most Satisfied Customers – Electricity Providers, NSW
2022 Canstar Blue Award for Most Satisfied Customers – Electricity Providers, VIC
2022 Roy Morgan Most Trusted Award – Most Trusted Utility Brand, National
2022 Canstar Blue Award – Most Trusted Electricity Provider, National
2022 Canstar Blue Award for Outstanding Value – Electricity Providers, ACT
2021 Canstar Blue Award for Most Satisfied Customers – Electricity Providers, NSW
2021 Canstar Blue Award – Most Trusted Electricity Provider, National
2021 Canstar Blue Award for Most Satisfied Customers – Dual Fuel, National
2021 Canstar Blue Award for Most Satisfied Customers – Solar, National
2020 Canstar Blue Award for Most Satisfied Customers – Electricity Providers, NSW
2020 Canstar Blue Award for Most Satisfied Customers – Natural Gas, VIC
2019 Canstar Blue Award for Most Satisfied Customers – Electricity Providers, NSW
2019 Canstar Blue Award for Most Satisfied Customers – Solar, National
2018 Canstar Blue Award for Most Satisfied Customers – Electricity Providers, NSW
2018 Canstar Blue Award for Most Satisfied Customers – Natural Gas Providers, NSW
2018 Canstar Blue Award for Most Satisfied Customers – Solar, National
2018 Roy Morgan Customer Satisfaction Award – Electricity Provider of the Year
2017 Canstar Blue Award for Most Satisfied Customers – Electricity Providers, NSW
2017 Canstar Blue Award for Most Satisfied Customers – Natural Gas Providers, NSW
2017 Canstar Blue Award for Most Satisfied Customers – Natural Gas Providers, VIC
2017 Canstar Blue Award for Most Satisfied Customers – Dual Fuel, National
2017 Roy Morgan Customer Satisfaction Award – Electricity Provider of the Year
2016 Canstar Blue Award for Most Satisfied Customers – Electricity Providers, NSW
2016 Roy Morgan Customer Satisfaction Award – Electricity Provider of the Year
2015 Roy Morgan Customer Satisfaction Award – Electricity & Gas Provider of the Year
2015 Canstar Blue Award, Most Satisfied Customers – Electricity Providers, NSW
2014 Roy Morgan Customer Satisfaction Award – Gas Provider of the Year
2014 Canstar Blue Award, Most Satisfied Customers – Electricity Providers, NSW
2013 Canstar Blue Award, Most Satisfied Customers – Natural Gas Providers, VIC
2012 Canstar Blue Award, Most Satisfied Customers – Electricity Providers, VIC
2011 Inaugural Roy Morgan Customer Satisfaction Award – Electricity Provider of the Year
2011 Canstar Blue Award, Most Satisfied Customers – Electricity Providers, VIC
2010 Canstar Blue Award, Most Satisfied Customers – Electricity Providers, VIC
