Red Energy - 131 806
Simple Honest Pay on Time discount Simple Honest Pay on Time discount

Getting a great deal on your energy is easy. Our Pay on Time™ discount is across your entire bill, not just your usage. No hidden tricks or charges, just a genuine, honest discount.

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Australian Made and Owned - logo At Red Energy, we believe you and your community deserve something better from your energy retailer and that’s what we strive to give you.

We’re 100% owned by the mighty Snowy Hydro and that makes us 100% Australian. Our award winning Customer Solutions Team is based in Australia so our customers benefit from dealing one on one with a local team and the economy benefits from keeping jobs here.

Unlike other energy offers, which may sound great on paper but don’t always add up to much, our Pay on Time™ discount is across your entire bill, not just your usage. No hidden tricks or charges, just a genuine, honest discount.

Online
Pay online

Direct debit
Fill in the direct debit form online or print this form, complete and return it. Alternatively, you can call our team on 131 806 and request a copy of the form.

Mail
Make your cheque payable to Red Energy Pty Ltd and send to: PO Box 4136, East Richmond, VIC 3121

Phone
Call us on 131 806 to pay by Visa or Mastercard.

BPay
Contact your participating financial institution.

In person
At Australia Post Offices by cash, EFTPOS or cheque.

Centrepay
Call our team on 131 806 to arrange a regular payment to us through Centrelink.

Our approach to service is simple — we keep it simple! We're based in Melbourne and employ over 500 people. Customer requests are handled by a single point of contact, which means you won't get the run-around, just great customer service.

At Red, we’re extremely proud of our people and their commitment to customer service. In fact, our customers have also acknowledged this by voting and helping us win so many awards. We’re proud to be the only energy retailer to have won Canstar Blue 5 star awards in 6 consecutive years. We’ve also recently won the 2016 Roy Morgan Customer Satisfaction Award – Electricity Provider of the Year.

2016 Roy Morgan Customer Satisfaction Award – Electricity Provider of the Year

2015 Roy Morgan Customer Satisfaction Award – Electricity & Gas Provider of the Year

2015 Canstar Blue Award, Most Satisfied Customers – Electricity Providers, NSW

2014 Roy Morgan Customer Satisfaction Award – Gas Provider of the Year

2014 Canstar Blue Award, Most Satisfied Customers – Electricity Providers, NSW

2013 Canstar Blue Award, Most Satisfied Customers – Natural Gas Providers, VIC

2012 Canstar Blue Award, Most Satisfied Customers – Electricity Providers, VIC

2011 Inaugural Roy Morgan Customer Satisfaction Award – Electricity Provider of the Year.

2011 Canstar Blue Award, Most Satisfied Customers – Electricity Providers, VIC

2010 Canstar Blue Award, Most Satisfied Customers – Electricity Providers, VIC

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