Your bill, your choice
When you’re a customer with us, we like to make things as easy as possible for you. That extends to giving you as much control as possible about when and how you’d like to receive your bill and how you’d like to pay. For example:
- On all of our plans you can choose to get your bill sent to your email or get a physical letter in your mailbox.
- Lots of people like the no-hassles approach to having direct debit with us, so we don’t charge any debit, credit, or AMEX card fees.
- On some of our plans you can choose monthly or quarterly billing cycles too.
- Working with you if things are getting a bit tight and you may need some help.
With all of the bill payment and frequency options, the choice is yours. You can choose what you’d like now, or at any time in the future and you’re not locked in – so if you wanted to try e-billing or direct debit and decide it’s not right for you, changing back is simple – just contact us.
Understanding your bill
We pride ourselves on keeping things simple and that also means our bills.
Pay online now
Have your bill and credit card details handy? Pay online now with no debit, credit, or AMEX fees.
Ways to pay
We’re always looking for new ways to make payments easier for you. At the moment we have over half a dozen ways available to pay your bill.
Online. If you’ve got a bill you want to pay now, you can do so above with no fees.
Phone. Call 131 806 to pay using an automated service over the phone with your VISA, AMEX or Mastercard, we don’t charge any debit, credit, or AMEX card fees.
BPAY Each bill contains information about how to pay using BPAY with no fees.
In Person. You can pay in person at Australia Post Offices by cash, EFTPOS or cheque.
Centrepay. To arrange a regular payment through Centrelink please call one of our 100% Australian based customer consultants on 131 806.
Mail. Please make your cheque payable to Red Energy Pty Ltd, PO Box 4136, East Richmond, VIC, 3121.
Take control of your energy bills with EvenPay®
EvenPay® is a convenient payment plan, that allows you to spread the cost of your energy bills using direct debit. You pay the same amount, on time, at a frequency that suits you, with no hidden fees or surprises.
E-billing and E-comms, your bills and other communication in your inbox
E-billing and E-comms is a convenient and easy way to receive and maintain copies of your energy bills and other correspondence. We send your bills and other communication to your nominated email address and your bills look exactly the same as you would have received in your letterbox.
Lots of people like the no-hassles approach to having direct debit with us. Login and setup within MyAccount, fill in the online direct debit form or download, print it and send it to us. Alternatively, you can call our team on 131 806 and request a copy of the form to be sent to you.
Red Energy believes in being fair and going that extra mile for our customers and with our award-winning customer service we are here to lend a hand.
Concessions and rebates
Concessions and rebates are available to a range of customers that meet a range of eligibility criteria. What’s available varies by State. If you are eligible for a concession login to MyAccount or complete the online form. To find out what’s available and whether you may be eligible, select your State below.
Peak times and seasonality
How distributors (the networks) and retailers charge varies by State, home address, and what the distributor has chosen to make available to your home. Tariffs are determined by your distributor. The definitions of ‘Peak’, ‘Off Peak’, ‘Summer and Winter’ (as they relate to electricity and gas) differ between different meter types, different network areas and States.