9 July 2025
What price change means for you
We’re making some adjustments to our energy rates, and we’re here to help you understand what that means.
To learn more about how this price change impacts you as a Red Energy customer, please select the state that applies to you below:
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I am a customer in NSW, QLD, SA or the ACT
A quick summary
- In NSW, QLD and SA, price change will take effect as of 1 July 2025.
- In ACT, standard retail contract price change will take effect as of 1 July 2025 and market retail contract price change will take effect as of 1 August 2025.
- If you are on a market retail contract with a fixed price promise (NSW), you will not have a price change during the period specified in your market retail contract. You will be notified in writing of any price change outside of the fixed price promise period before it takes effect.
- Concession entitlements will not be changing.
Energy Contract Location Price Change date Market retail contract NSW, QLD, SA 1 July 2025 Standard retail contract NSW, QLD, SA, ACT 1 July 2025 Easy Mover market retail contract (ACT) ACT 1 July 2025 Market retail contract ACT 1 August 2025 What is the Default Market Offer?
The Default Market Offer (DMO) is the maximum electricity price that retailers can charge customers on standard retail contracts and is set by the Australian Energy Regulator (AER) for customers in NSW, SA and QLD. The DMO acts as a comparison price for customers who are on a market retail offer.
View the Default Market Offer prices for 2025-2026.
Learn more about the Default Market Offer.
When will my electricity prices change?
The Australian Energy Regulator (AER) conducts an annual review of the Default Market Offer (DMO) on 1 July annually. Around this time, we will also be reviewing our variable electricity and gas rates. However, rate changes may occur at different times. We will advise our customers of any changes to their rates prior to their occurrence via letter or email.
For customers on a market retail contract, your prices will typically change once a year for electricity. This usually occurs on or around 1 July each year.
Are my concession entitlements changing?
No. There are no changes to concession entitlements.
Here are some more useful links for customers:
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I am a customer in VIC
A quick summary
- In Victoria, price change will take effect as of 1 July 2025 if you are on a standard retail contract. For market retail contracts, prices will change on 1 August 2025.
- If you are on a contract term with a fixed rate period (for your daily supply charges and energy usage rates) you will not have a price change during the period specified in your market retail contract. You will be notified in writing before your contract is due to expire.
- Concession entitlements will not be changing.
Energy Contract Location Price Change date Standard retail contract Victoria 1 July 2025 Market retail contract Victoria 1 August 2025 My price change letter says I have a better offer. How do I accept it?
Accepting your better offer may only take a few minutes. To view and accept your better offer please login to MyAccount.
What is the Victorian Default Offer?
The Victorian Default Offer (VDO) is set annually by the Essential Services Commission and regulates standing offer prices for electricity in Victoria sold to domestic (residential) and small business customers on a standard retail contract.
For most customers who are on a market retail contract, the Victorian Default Offer acts as a comparison price. Energy retailers must compare their electricity offers to the Victorian Default Offer price when advertising.
View the Victorian Default Offer prices for 2025-2026.
You can find more information on the Essential Services Commission and the Victorian Default Offer here.
When will my electricity prices change?
For customers on a market retail contract, your electricity prices will only change once a year unless otherwise permitted by the regulations. This usually occurs on 1 August each year.
For customers on a standard retail contract, your prices will only change once a year for electricity unless stipulated otherwise by the regulations. This usually occurs on 1 July each year.
Are my concession entitlements changing?
No. There are no changes to concession entitlements.
Here are some more useful links for Victorian customers:
If you need more information, we are here to chat
You can call us on 131 806 Monday to Friday 8.00am to 8:30pm. Saturday 9.00am to 5:30pm (AEST/AEDT). You can also make an online enquiry here.
Frequently asked questions
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What is a market retail contract?
A market retail contract contains minimum terms and conditions as well as other specific terms and conditions relevant to your offer, such as pricing, benefits and duration of contract. This contract has different terms and conditions to a standard retail contract.
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What is a standard retail contract?
A standard retail contract contains a set of regulated terms and conditions. Our pricing under a standard retail contract must be no higher than the Default Market Offer in NSW, SA and QLD and equal to the Victorian Default Market Offer in VIC. This contract has different terms and conditions to a market retail contract.
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How will I be notified about the price change?
We will notify you in writing in advance of any change to your energy prices. You will receive an email or letter, depending on your communication preferences.
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What if my bill covers a period before and after the rate change?
All rates and charges will be detailed on the bill. Your bill will be calculated with rates for the billing period prior to the price change date and with new rates for the billing period after the price change is effective.
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How much will my bills change by?
The changes in your electricity and gas bills are influenced by factors such as your consumption, chosen energy plan and the distribution area for your residence or business. The letter/email we issue you regarding your changes will display the rates you are currently billed on and the ones they are being changed to.
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Why are my energy prices changing?
We typically review our prices every year in line with movements in our costs of supplying energy to you.
What makes up my energy prices?
Wholesale costs
Energy retailers incur costs when they purchase electricity and gas from generators and producers to retail it to customers.
Network costs
Network costs are the costs of transporting electricity and gas to your house. These costs include the cost of building, maintaining and operating the natural gas pipelines and electricity poles and wires that transport energy to your home or business.
Environmental costs
Environmental costs are incurred by energy retailers to comply with government programs designed to provide incentives for energy efficiency and to support the development of renewable electricity.
Retail operating costs and margin
Your electricity and gas prices include retail operating costs, including managing billing and payments and for the full range of customer services we provide, and a retail margin.
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Can I monitor my energy usage?
Yes, you can monitor your usage and manage your account by downloading our mobile app.
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I’ve got solar. Are feed-in tariff (FiT) rates changing?
We will notify you in advance of any changes to your solar feed-in tariffs. Learn more about solar here.
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How can I make the most of the electricity I generate?
To maximize your solar savings, it's best to use as much of your own generated electricity as possible.
Here’s how you can make the most of your solar energy:
- Run appliances during peak solar hours where possible - Use your washing machine, dishwasher, and other appliances when your solar photovoltaic (PV) system is producing electricity.
- Charge devices and batteries - Plug in phones, laptops, and home batteries during the day to store power for later.
- Monitor your solar output - Many solar PV systems have apps that show how much power you’re producing, helping you plan your energy use
Making small changes around how you use electricity can help you reduce your energy usage and get the most out of your solar investment.
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What support does Red Energy offer customers finding it difficult to pay?
Red Energy offers a range of options to assist customers who are facing payment difficulties. You can find more information here.
Energy saving advice
Your usage may increase or decrease at different times of the year – the weather, a new baby or inefficient appliances like leaking fridges, can have a big impact on how much energy you use and how much your bill will be. For energy saving tips and advice on efficient appliances visit and subscribe to our Living Energy blog. Our award-winning Customer Solutions team is also ready to assist you.
