1
Customer Number
This is a unique number that identifies your account.
2
National Metering Identifier
This is a unique number used to identify the meter(s) at your
property.
3
Supply Address
This is the address at which we supply energy as per the national
database. This may not completely align with the postal address of
the property.
4
Better Offer
If you could save money on another plan with us, you’ll find it
here. We’ll also let you know if you’re on our best plan for you.
5
Amount Due
This is the amount you need to pay, including any discounts or
concessions. You’ll find all the details and any credit balances
on page two.
6
Faults and Emergencies Number
This number will take you directly to the network who is
responsible for the poles and wires in your area. Call this number
to report any faults and outages.
7
Transactions Since Your Previous Account
Here you’ll see all the transactions since your last bill.
8
Balance Brought Forward
Any credits or amounts owing, carried over to this bill from your
previous bill(s).
9
Current Transactions
Here you will see all charges or credits, including a credit
balance (if any), related to the current bill.
10
Actual or Estimated Reads
Here you will see details of if your read is based on actual or
estimated data. If it is an estimated read, the estimation reason
can be found on the last page.
11
Tariff Description
Your tariff structure and your rates are used to determine how
much you pay for the energy you use. Find out more here:
https://www.redenergy.com.au/energy-billing/tariff-structure.html
12
Usage Kilowatt-Hour
Unit of measurement for energy consumed or exported.
13
Rate Per Kilowatt-Hour
The amount charged or credited per unit.
14
Service to Property Charge
The daily charge to supply and maintain your electricity
connection.
15
Understand Your Usage
In this section you will find your average daily usage and cost
for this account as well as the same period last year. The graph
shows your electricity usage, solar generation and greenhouse
gas emissions (if applicable) over time.
16
Your Plan Summary
This gives you more detail about the plan you’re on.
17
Meter Read Index
An index read is the physical reading on the smart meter at a
point in time. Your bills are based upon the interval meter
data. The index readings show the total energy recorded at the
meter since installation and are generally used as a guide only.
These reads are displayed sequentially, as is reflected in the
understanding your bill table.
18
Estimated Read Reason
If your read is estimated you will find the reason provided by the
network here.