We are experiencing high traffic volumes to our contact centre. We apologise for the delay. All of the information required for the Victorian Government’s Power Saving Bonus Scheme, including the NMI, Account Number (or Customer Number) and Meter Number can be found on your bill. If you are a Red customer you can view and access your bills and much more in MyAccount.

Victoria

Electricity

Your Energy Tariff is the amount charged for providing energy under your contract with Red.

In Victoria, regardless of your electricity distributor, there are three electricity tariff structures:

  • time of use (TOU) where rates vary at certain times of the day or night;
  • demand tariffs where you’re charged based on your peak instantaneous usage; and
  • flat tariffs, where the same price is charged day and night.

In addition, you may have a

  • Controlled Load tariff for your separately wired hot water service or underfloor/slab heating
  • Solar tariff for any unused/excess solar power generated and fed back into the electricity grid.

Residential TOU tariff structure

  • Peak times : 3pm - 9pm Monday to Sunday
  • Off peak times : all other times

Business TOU tariff structure

  • Peak times :9am - 9pm Monday to Friday
  • Off peak times : all other times

Gas

Depending on where you live, winter rates usually apply between 1 May and 31 October. However, you may live in an area where the winter rates apply between 1 June and 31 September, or no separate winter rates apply. For further information call our award winning Customer Solutions team on 131 806.

New South Wales

Electricity

Your Energy Tariff is the amount charged for providing energy under your contract with Red.

In New South Wales the peak, shoulder and off peak times, including residential controlled load, will vary according to your electricity distributor and your meter type.

In addition, you may have a solar tariff for any unused/excess solar power generated and fed back into the electricity grid.

Gas

Depending on where you live, winter rates usually apply between 1 May and 31 October. However, you may live in an area where the winter rates apply between 1 June and 31 September, or no separate winter rates apply. For further information call our award winning Customer Solutions team on 131 806.

South Australia

Electricity

Your Energy Tariff is the amount charged for providing energy under your contract with Red.

In South Australia the peak and off peak times, including residential controlled load, will vary according to your meter type.

In addition, you may have a solar tariff for any unused/excess solar power generated and fed back into the electricity grid.

Gas

Depending on where you live, winter rates usually apply between 1 May and 31 October. However, you may live in an area where the winter rates apply between 1 June and 31 September, or, no separate winter rates apply. For further information call our award winning Customer Solutions team on 131 806.

Queensland

Electricity

Your Energy Tariff is the amount charged for providing energy under your contract with Red.

In Queensland the peak and off peak times, including residential controlled load, will vary according to your meter type.

In addition, you may have a solar tariff for any unused/excess solar power generated and fed back into the electricity grid.

Gas

Depending on where you live, winter rates usually apply between 1 May and 31 October. However, you may live in an area where the winter rates apply between 1 June and 31 September, or no separate winter rates apply. For further information call our award winning Customer Solutions team on 131 806.

Australian Capital Territory

Electricity

Your Energy Tariff is the amount charged for providing energy under your contract with Red.

In the Australian Capital Territory the peak and off peak times, including residential controlled load, will vary according to your meter type.

In addition, you may have a solar tariff for any unused/excess solar power generated and fed back into the electricity grid.

Gas

Depending on where you live, winter rates usually apply between 1 May and 31 October. However, you may live in an area where the winter rates apply between 1 June and 31 September, or no separate winter rates apply. For further information call our award winning Customer Solutions team on 131 806.