I need help logging into MyAccount

  • I’m locked out of MyAccount

    No problem - we’ll send you a link to unlock your account.

    Unlocking your Account

    1. Click “Unlock MyAccount” below
    2. Enter your login email address
    3. Click “Send Link to Unlock”
    4. Check your email and click the “Unlock Account Link”
    5. Once your account is unlocked, click “Back to Login” to try the login again


    Unlock MyAccount
  • I’ve forgotten my login email address

    If you’ve forgotten your login email address, please contact us for assistance.

    Login to MyAccount
  • I’ve forgotten my password

    If you log in with your Facebook, Google, Microsoft or Apple account you’ll need to follow their password reset instructions before attempting to access MyAccount again.

    If you log in with an email address and password you can easily reset your password or we can send you a code to log in with instead, it’s your choice.

    Logging in with a code

    1. Click Login to MyAccount below and enter your login email address
    2. Click Next
    3. Click "Forgot Password? Login with a code"
    4. Click Send Code
    5. Enter the 6 digit code we sent to your login email address
    6. Click Login
    7. Once you’re logged in, go to My Details -> Update Password to reset your login password


    Login to MyAccount

    Resetting your password

    If you’ve forgotten your password or just want to reset it without logging in:

    1. Click “Reset Your Password” below
    2. Enter your login email address
    3. Click “Send Link to Reset”
    4. Check your email and click the “Reset Password” link
    5. Enter and confirm your new password*
    6. Click “Reset Password”
    7. Once your password is reset, you will be logged in to MyAccount

    * Your password must be at least 8 characters and contain a lowercase letter, uppercase letter and a number. It cannot include part of your email or first name. It cannot be any of your last 4 passwords.



    Reset your password
  • How do I reset my password?

    If you’ve forgotten your password or just want to reset it without logging in:

    1. Click “Reset Your Password” below
    2. Enter your login email address
    3. Click “Send Link to Reset”
    4. Check your email and click the “Reset Password” link
    5. Enter and confirm your new password*
    6. Click “Reset Password”
    7. Once your password is reset, you will be logged in to MyAccount

    * Your password must be at least 8 characters and contain a lowercase letter, uppercase letter and a number. It cannot include part of your email or first name. It cannot be any of your last 4 passwords.



    Reset your password
  • What does login with a code mean?

    If you’ve forgotten your password, we can send you a one-time code to use instead. Once you’ve logged in, you can change your MyAccount password.

    Logging in with a code

    1. Click Login to MyAccount below and enter your login email address
    2. Click Next
    3. Click "Forgot Password? Login with a code"
    4. Click Send Code
    5. Enter the 6 digit code we sent to your login email address
    6. Click Login
    7. Once you’re logged in, go to My Details -> Update Password to reset your login password


    Login to MyAccount
  • I’m seeing code 23

    Your MyAccount registration is not complete or activated.

    To complete your registration, find and open the email we sent to you with the subject ‘Activate MyAccount Profile’ and click the activation link provided.

    If it’s less than 7 days since you registered and you can’t access the email with the activation link please contact us to have the email resent. Alternatively you can register with a different email address.

    If it has been more than 7 days the activation link we sent you would have expired and you will need to register to MyAccount again.

I’m locked out of MyAccount

  • How do I unlock MyAccount?

    If you’re locked out of MyAccount, we’ll send you a link to unlock your account.

    Unlocking your Account

    1. Click “Unlock MyAccount” below
    2. Enter your login email address
    3. Click “Send Link to Unlock”
    4. Check your email and click the “Unlock Account Link”
    5. Once your account is unlocked, click “Back to Login” to try the login again


    Unlock MyAccount

Why am I seeing an error code?

  • I’m seeing code 10

    Your email address is already registered.

    Login to MyAccount
  • I’m seeing code 11

    The activation link we emailed you has expired. You will need to start the registration process again and use the activation link before it expires in 7 days time.

    Register for MyAccount
  • I’m seeing code 18

    We can’t link your account using the details you have entered.

    Please check that you haven’t missed anything, your name is spelt correctly and your details match the information you provided when signing up to Red Energy.

    If the error persists, please contact us for assistance.

    Register for MyAccount
  • I’m seeing code 19

    You have already registered and linked your account.

    Login to MyAccount
  • I’m seeing code 23

    Your MyAccount registration is not complete or activated.

    To complete your registration, find and open the email we sent to you with the subject ‘Activate MyAccount Profile’ and click the activation link provided.

    If it’s less than 7 days since you registered and you can’t access the email with the activation link please contact us to have the email resent. Alternatively you can register with a different email address.

    If it has been more than 7 days the activation link we sent you would have expired and you will need to register to MyAccount again.

I want to register for MyAccount

I want to know more about MyAccount

  • Why do I need MyAccount?

    MyAccount makes it easy for you to manage your account, anytime you need. With MyAccount you can…

    • View and download your bills
    • Pay your bills
    • Set up direct debit or update your banking details
    • Change to email billing and communications
    • Access rewards
    • Update your phone numbers
    • Add a concession card to your account

    Register for MyAccount
  • What can I do in MyAccount?
    • View and download your bills
    • Pay your bills
    • Set up direct debit or update your banking details
    • Change to email billing and communications
    • Access rewards
    • Update your phone numbers
    • Add a concession card to your account

    Register for MyAccount

We are here to help

If you can’t find what you’re looking for or you’re locked out of MyAccount please get in touch with us.

Chat to us on Facebook Messenger

Give us a call on 131 806

Let us call you back
Visit our contact us page to get in touch and we’ll get back to you as soon as we can.

Our contact centre operates Monday to Friday 8.00am to 8:30pm and Saturday 9.00am to 5:30pm and excluding public holidays. Facebook chat is available Monday to Friday 9.00am to 5:00pm. All hours are AEST/AEDT.