Why customers choose EvenPay®
No hidden fees
No matter how you pay — direct debit, Visa, Mastercard or AMEX — you won’t be charged extra.
Set-and-forget payments
We estimate your next 12 months of energy use and spread the cost evenly. Your payments run automatically on a schedule that works for you- whether that is weekly, fortnightly or monthly.
Fewer surprises
Energy use changes across the year, so we review your arrangement every six months and let you know if anything needs updating.
Peace of mind
Your payments stay steady, and you’ll always know exactly what’s coming out and when.
How EvenPay® works
We use your recent bills to calculate a fixed payment amount. That amount is spread evenly over 12 months so you pay a regular, predictable figure.
Here’s what that means for you:
You will still receive your bills
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Your bill will be sent as usual — but EvenPay® continues running in the background, paying your regular fixed payment amount.
Your payment amount might be higher or lower than the bill total
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That’s normal. Energy use goes up and down through the year. We check your usage every six months and adjust your payments if needed.
Example Customer Sarah.
Sarah’s EvenPay® is set at $100 a month, based on how much energy she used last year.
This winter was colder than usual, so Sarah used her heater more. That means she actually used more than $100 worth of energy each month, even though her EvenPay® payments stayed the same.
What happens next?
Every six months, we check Sarah’s energy usage. Sarah’s usage ended up being $80 more over six months, averaging $110-$120 a month.
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We don’t ask her to pay a lump sum.
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Instead, we simply adjust her EvenPay® amount for the next six months from $100 to $115 a month to gently catch up and cover the owing amount.
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The extra usage is spread out across her future payments.
Sarah used less energy than expected
If Sarah used less energy than expected
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The extra money stays on her account as a credit.
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At the six-month review, we may lower her EvenPay® amount so she’s not paying more than she needs to.
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She can also request a refund anytime, or simply leave the credit to reduce her next bill.
If Sarah paid $80 more than she needed to, her EvenPay® might drop from $100 to $87 a month.
In short
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No lump sums.
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No surprises.
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Underpayments are spread out.
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Overpayments become a credit or reduce future payments.
How to set up EvenPay® in the Red Energy App
Step 1: Download the Red Energy App
Step 2: Login or register
Step 3: Select ‘Bills’ in the app menu, you’ll find EvenPay® under ‘Manage my payments’
Step 4: Follow all the steps and submit your application.
Prefer a desktop? Login to MyAccount.
Frequently asked questions
After you’ve paid your most recent bill or when your account balance is $0.
Yes. If you’re on an eligible Qantas Red plan. Points are added when your bill is issued.
That’s normal. EvenPay® smooths out your usage across the year. We reassess your arrangement every six months.
If your usage goes up or down, we’ll let you know before adjusting the amount.
Yes. Simply update them in MyAccount or the Red Energy App anytime.
No. Whether you pay by direct debit or credit card (including AMEX), there are zero fees.
If you have a concession card and receive Centrelink payments, you can arrange to have EvenPay® deducted through Centrepay by accessing the Centrelink website. If you would prefer to chat and need help setting this up, please call us on 131 806.
If you’re in South Australia, you’ll need to set up CentrePay via the Centrelink website.
You need to have received at least one bill before you can start EvenPay®.
Even if all your properties have different bills and due dates, as long as you’re eligible you can set them up on the same payment option and frequency. Just be sure to set up a new EvenPay® arrangement if you have any new properties.
If you move home, you will need to set up a new EvenPay® arrangement for the new property.