Contact Us

Set up direct debit easily through the ‘Bills’ section of the Red Energy app. Alternatively, login to MyAccount on your desktop.

Visit our price change page to learn more about how recent price changes may impact you.

For a detailed explanation of each section of your bill, view examples of our electricity and gas bills

Existing Red Energy Customers

You can easily arrange a connection or disconnection (a ‘move’) through the ‘Profile’ section of the Red Energy app. Alternatively, login to MyAccount on your desktop.

Joining Red Energy

If you’re interested in becoming a Red Energy customer and connecting your electricity and/or gas, browse our range of plans and sign up online in just minutes.

Becoming a Red customer is easy. Simply view our range of plans and sign up online in minutes.

For a convenient way to pay your bills, we recommend the Red Energy app. It allows you to track your energy usage and manage payments all in one place. If you prefer using desktop, you can log in to MyAccount.

Discover additional payment options here.

Current Red Energy customers who wish to switch or change electricity or gas plans can contact us on 131 806 for assistance.

Upon signing up online, you will receive a confirmation email. Subsequently, a confirmation pack containing your plan details and rates will be sent to you.

Delivery of confirmation pack:

• eCommunications: Within 2 business days via email.
• Post: Within 5 business days via mail.

Connection timeframes:

• Electricity connections: Can occur between 7 am and midnight on your chosen date.
• Gas meter reads: Will occur within 3 business days of your requested date.

Both are subject to clear and safe access to your meter.

Switching from another retailer:

You will receive an email or letter confirming your transfer is complete and that billing has commenced.

For additional assistance or peace of mind please call us on 131 806, we’ll be happy to guide you.