Billing and account management
Manage your energy account
- Got an estimated bill? See how Red Energy handles meter reads. Learn how to read your electricity or gas meter and how to submit a self-reading.
- Having issues registering or logging in to the Red Energy App? We're here to help.
- How to submit a complaint to Red Energy
- Need help registering or logging in to MyAccount
- Having trouble paying your energy bill? Red Energy has a Hardship Policy designed to provide assistance and ongoing support to customers.
- Skip the phone queues and handle your services instantly from any device
- Managing energy accounts after a loss can be overwhelming. Red Energy can patiently guide you through the steps of managing a deceased estate account.
- Switch to monthly electricity billing with Red Energy. Available for smart meter customers in VIC, SA, QLD, NSW, and ACT to make bills more manageable.
- Learn how to register life support equipment with Red Energy, get protection notifications for planned interruptions, and prepare for unplanned outages.
- Grant a nominated representative permission to manage your account using our online form, or access a printable version to submit by post or email.
- Disconnecting your electricity and gas