Federal Government Energy Bill Relief Fund (2025–2026)
The Federal Government provided Energy Bill Relief credits to all Australian households and eligible small businesses.
What was provided
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Two bill credits of $75 (a total of $150 for the year) for residential customers.
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Two bill credits of $75 (a total of $150 for the year) for eligible small business customers.
The credits automatically appeared on bills issued after:
VIC, SA and QLD: 1 July and 1 October 2025
NSW and ACT: 31 July 2025 and 1 October 2025 Only one credit applies per account number, even if multiple properties are listed. Learn more on the Energy Bill Relief Fund.
Non-Government or Community Assistance
We know that sometimes everyone needs a little extra support, and not all help comes through government programs. Non-government or community assistance is available through local service providers such as community welfare organisations or financial counsellors.
Here are some not-for-profit Australia-wide organisations that can offer additional guidance and assistance:
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You can also find a local support service through the National Debt Helpline.
For more on how Red Energy can support you, please visit our Payment difficulty page.
Eligibility
To qualify for Victorian energy concessions, you must hold one of the following valid concession cards:
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Pensioner Concession Card (Services Australia or DVA)
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Department of Veterans’ Affairs Gold Card
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Health Care Card (Services Australia)
You can receive an energy concession when:
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The concession card is valid
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The name on the energy account matches the name on the concession card
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The supply address is your main residence
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The account is billed on a residential tariff
How to apply
To apply, update your concession card details in MyAccount or the Red Energy App, or call 131 806.
The Annual Electricity Concession provides ongoing support to reduce electricity costs throughout the year.
What it provides
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A 17.5% discount on your household electricity usage and service charges
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Calculated after any applied discounts and solar credits
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Does not apply to the first $171.60 of your yearly bill
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Applied daily on each bill
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If your yearly electricity costs exceed $4,038.82, you may also qualify for the Excess Electricity Concession
How to apply
If you are eligible but not receiving this concession, update your details in MyAccount, the Red Energy App or call us on 131 806.
This concession helps reduce gas bills during the colder months.
What it provides
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A 17.5% discount on gas usage and supply charges from 1 May to 31 October each year
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Calculated after any applied discounts
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Does not apply to the first $62.40 of the winter period billing
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If winter gas costs exceed $2,598.58, you may qualify for the Excess Gas Concession
How to apply
Add your concession card in MyAccount, on the Red Energy App or call 131 806.
This concession supports households where a resident depends on eligible life-support equipment.
What it provides
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A discount equal to the cost of 1,880 kWh of electricity per year (470 kWh each quarter)
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Available in addition to the Annual Electricity Concession
Eligible equipment
To qualify, the household member must use at least 1,880 kWh per year on one of the following:
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Oxygen concentrator
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Intermittent peritoneal dialysis machine
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Haemodialysis machine
Eligibility
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You hold an eligible concession card
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A household member requires one of the above machines to sustain life
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Your supply address is your primary residence
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You return a completed Life Support application form signed by the patient’s doctor
How to apply
Download and return the completed Life Support Concession Application Form:
Via email to:
Or post to:
Red Energy Reply Paid 4136 East Richmond VIC 3121
Or call 131 806 for assistance.
This concession assists households where a resident has a medical condition that impacts the ability to regulate body temperature.
What it provides
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A 17.5% discount on household electricity usage and service charges
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Applied from 1 November to 30 April
Eligible medical conditions
Includes (but is not limited to):
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Multiple sclerosis
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Parkinson’s disease
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Lymphoedema
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Motor neurone disease
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Post-polio syndrome/Poliomyelitis
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Fibromyalgia
Eligibility
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You hold an eligible concession card
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A household member cannot self-regulate body temperature
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A doctor signs an application form confirming medical need
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The supply address is your primary residence
How to apply
Download and return the completed Medical Cooling Concession Application Form to:
Via email to:
Or post to:
Red Energy Reply Paid 4136 East Richmond VIC 3121
Or call 131 806 for assistance.
What it provides
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A 17.5% discount on electricity usage and service costs above $4,038.82 (1 Dec–30 Nov)
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Applied once you exceed the annual threshold
Eligibility
To qualify for the Excess Electricity Concession, you must hold one of the following valid concession cards:
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Pensioner Concession Card (Services Australia or DVA)
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Department of Veterans’ Affairs Gold Card
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Health Care Card (Services Australia)
Customers already receiving the Annual Electricity, Life Support or Medical Cooling concession do not need to apply. When you reach the threshold, we’ll send you a form to complete and return to the Department of Families, Fairness and Housing. The concession is applied after eligibility is confirmed.
What it provides
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A 17.5% discount on gas usage and service costs above $2,598.58 for the winter period (1 May–31 Oct)
Eligibility
To quality for the Excess Gas Concession you must hold one of the following valid concession cards:
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Pensioner Concession Card (Services Australia or DVA)
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Department of Veterans’ Affairs Gold Card
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Health Care Card (Services Australia)
Customers already receiving the Annual Electricity, Life Support or Medical Cooling concession do not need to apply.
When you reach the threshold, we’ll send you a form to complete and return to the Department of Families, Fairness and Housing. The concession is applied after eligibility is confirmed.
The Utility Relief Grant helps low-income households facing unexpected hardship to pay overdue electricity or gas bills.
Eligibility
You may qualify if you are experiencing one of the following:
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Family violence
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Recent loss or reduction of income
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High unexpected essential costs (e.g. car repairs, fridge replacement)
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Housing costs exceeding 30% of household income
What it provides
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Up to $650 per utility in a two-year period or up to $1,300 if your home uses one fuel type (e.g. electricity only)
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You can apply for grants for both electricity and gas
How to apply
Call us on 131 806.
For more information, visit the Department of Families, Fairness and Housing website.
This rebate helps eligible low-income households pay their electricity bills.
What it provides
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A credit on each quarterly bill
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Up to $285 per year (calculated daily)
Eligibility
Your name must be on the electricity account for supply to your principal place of residence.
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Hold one of the following cards:
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Pensioner Concession Card
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Health Care Card
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Low Income Health Care Card
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Department of Veterans’ Affairs Gold Card
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Be a NSW resident
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Be the named account holder
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Use the electricity supply at your principal place of residence
How to apply
You can add your concession details in MyAccount under Concessions, on the Red Energy App within the Bills section or call us on 131 806.
Learn more on the Service NSW website.
This rebate helps eligible households manage the cost of natural gas.
What it provides
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A credit on each quarterly gas bill
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Up to $110 per year (calculated daily)
Eligibility
You must:
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Hold a valid Pensioner Concession Card , Health Care Card, Low Income Health Care Card or Department of Veterans’ Affairs Gold Card
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Be a NSW resident
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Be the named account holder on the gas bill
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Receive natural gas supply at your principal place of residence
How to apply
Apply via MyAccount, the Red Energy App or contact us on 131 806.
More information is available through Service NSW.
This rebate supports self-funded retirees with a valid Seniors Health Card.
What it provides
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$200 per household, per financial year
Eligibility
You must:
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Hold a Commonwealth Seniors Health Card (Services Australia or Department of Veterans’ Affairs)
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Be the primary account holder on the electricity bill
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Live in NSW at your principal residence
How to apply
Apply directly through the Service NSW website.
This rebate helps eligible NSW families cover electricity costs.
Eligibility
You must:
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Be a NSW resident
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Have received the Family Tax Benefit (A or B) in the previous financial year
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Be the named account holder at your principal place of residence
How to apply
Apply online at Energy NSW or download the Energy NSW form and return it via:
Email: rebates.fer@planning.nsw.gov.au
Post: NSW Energy Rebates PO Box 435 Parramatta NSW 2124
This rebate assists customers who cannot self-regulate body temperature and therefore require extra cooling or heating.
What it provides
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A yearly discount applied to eligible electricity bills.
Eligibility
You must:
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Have a diagnosis from your doctor confirming the inability to self-regulate temperature
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Be a NSW resident
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Be the named account holder at your primary residence
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Hold a valid Pensioner Concession Card, Health Care Card, Low Income Health Care Card or Department of Veterans’ Affairs Gold Card
How to apply
Complete the Medical Energy Rebate Form and send the completed form to:
Email :
Post: Red Energy Reply Paid 4136 East Richmond VIC 3121
This rebate helps with electricity costs for customers who rely on energy-intensive life support equipment.
What it provides
A rebate applied to each bill based on the type of medically required equipment.
Eligibility
A household member must use life support equipment prescribed by a doctor. You must be the named account holder at your NSW primary residence.
How to apply
Customers are encouraged to contact Red Energy on 131 806 to ensure their life support details are recorded on their account.
To register for the Life Support Energy Rebate send the completed form to:
Email:
Post: Red Energy Reply Paid 4136 East Richmond VIC 3121
The EAPA Scheme supports customers facing short-term financial difficulty—such as unexpected medical bills, job loss or natural disasters.
What it provides
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EAPA Program payments issued through approved community agencies
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Program payments are sent directly to your retailer to reduce your bill
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Support available for both electricity and gas accounts
How to access EAPA
Visit the NSW Government website to find an EAPA provider and check eligibility.
This rebate helps eligible Queensland pensioners, seniors and low-income households reduce their electricity costs.
What it provides
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$399.47 per year (GST inclusive)
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Applied as a regular credit on your electricity bill
Eligibility
You must hold one of the following:
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Queensland Seniors Card
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Services Australia Pensioner Concession Card
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Services Australia Health Care Card*
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Department of Veterans’ Affairs Gold Card (War Widow/er Pension or special rate TPI Pension)
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ImmiCard (for eligible asylum seekers)
*Includes Low Income Health Care Card and Ex-Carer Allowance (Child) Health Care Card holders.
You must also:
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Be the electricity account holder, and
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Use the supply at your principal place of residence
How to apply
If you’re eligible but not receiving the rebate, update your card details in MyAccount, the Red Energy App or call 131 806. More information is available on the Queensland Government website.
This rebate assists eligible households with the cost of reticulated (piped) natural gas.
What it provides
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$92.12 per year (GST inclusive)
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Applied as a credit on your gas bill
Eligibility
You must hold one of the following:
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Queensland Seniors Card
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Services Australia Pensioner Concession Card
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Services Australia Health Care Card* (Electricity Rebate only)
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Department of Veterans Affairs Gold Card
*Includes Low Income Health Care Card and Ex-Carer Allowance (Child) Health Care Card holders.
How to apply
Applications are made through your gas retailer. For more details, visit the Queensland Government website.
This concession supports people with chronic medical conditions that are worsened by heat or cold—such as multiple sclerosis, autonomic system dysfunction, severe skin conditions or significant burns.
What it provides
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$522.09 per year (GST inclusive)
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Paid directly into your bank account
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Eligibility reviewed every two years
Eligibility
You must:
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Be a QLD resident
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Have a qualifying medical condition and need cooling or heating to stop your symptoms becoming significantly worse.
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Live at your principal place of residence, which has an air-conditioning or heating unit.
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Hold a current Services Australia or Department of Veterans' Affairs Pensioner Concession Card or a current
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Services Australia Health Care Card and be financially responsible for paying the electricity bill.
How to apply
Applications must be made directly through Smart Services Queensland. Visit the Queensland Government website for eligibility requirements and application forms.
This concession assists households where a resident relies on an oxygen concentrator or kidney dialysis machine at home.
What it provides
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A concession amount based on the type of medically required equipment
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Paid by the Queensland Government
Eligibility
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A household member must use:
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A home-based oxygen concentrator, or
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A home-based kidney dialysis machine
How to apply
First, call Red Energy on 131 806 to register that life support equipment is at the property. You must then apply directly through Smart Services Queensland for the concession. Learn more on the Queensland Government website.
This scheme supports households facing an unexpected short-term financial crisis that makes it difficult to pay current electricity or reticulated natural gas bills.
What it provides
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Up to $720 once every two years
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One-off emergency assistance
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Available for electricity or gas, or both
Eligibility
You may be eligible if you are:
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A low-income household experiencing a financial crisis or emergency
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Facing circumstances such as sudden income loss, unexpected medical expenses or other essential unplanned costs
How to apply
Contact Red Energy on 131 806, if you’re eligible we will provide you with an application number. Using that number, you can complete the QLD Gov online application form More information is available on the Queensland Government website.
The Energy Bill concession helps eligible low-income and fixed-income households with the cost of electricity, gas and LPG bottled gas.
What it provides
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An annual concession amount (set by the SA Government)
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Applied to energy bills to help with electricity, gas or LPG costs
Eligibility
The concession is available to eligible South Australian residents through the SA Government Customer Concessions program. Eligibility may depend on income, concession card type and residency.
The energy account must be in the name of the concession card holder.
How to apply
Applications are handled directly through the SA Government website.
The Cost of Living Concession helps eligible households with general living expenses, including energy costs, medical bills and council rates.
What it provides
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An annual payment
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Can only be paid to one person per household
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Available to homeowners, tenants and residential park residents who meet eligibility criteria
Eligibility
You may be eligible if you:
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Are on a low or fixed income
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Hold an approved concession card, or
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Meet income-based criteria
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Have your circumstances assessed as at 1 July of the financial year
To apply, you need:
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Your Centrelink Customer Reference Number (CRN)
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Your Department of Veteran Affairs file number
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A copy of your most recent tax assessment
Applications close on 31 December each year.
How to apply
Apply via the SA Government website.
This concession supports households where a resident has a clinically verified medical condition that requires frequent use of heating or cooling to prevent their condition from worsening.
What it provides
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A yearly payment to help with electricity costs for medically required climate control
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Amount determined by the SA Government
Eligibility
Eligibility requires:
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A medical diagnosis confirming the need for heating or cooling
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Proof that the applicant is on a low or fixed income
How to apply
Eligibility details and application instructions are available on the SA Government website.
EEPS supports customers at risk of electricity disconnection due to an inability to pay their bill.
What it provides
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A one-off emergency payment (amount set by the SA Government)
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Available once every two years
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Can only be accessed through a financial counsellor
Eligibility
You must be experiencing severe financial difficulty and be at risk of electricity disconnection.
How to apply
A financial counsellor must assess your situation and lodge an application on your behalf. More information is available on the SA Government Financial Aid page.
This rebate provides ongoing support to help eligible ACT households with the cost of essential services.
What it provides
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An annual rebate of $800 for the 2026–27 financial year.
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Applied daily at seasonal rates:
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Summer (1 Nov–31 May): approx. 101.887 cents/day (GST excl.)
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Winter (1 Jun–31 Oct): approx. 381.699 cents/day (GST excl.)
Eligibility
You must hold one of the following concession cards:
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Pensioner Concession Card
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Low Income Health Care Card
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Health Care Card
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Department of Veterans’ Affairs Pensioner Concession Card
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Department Veterans’ Affairs Gold Card (POW, War Widow, TPI)
You must also:
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Live permanently in the ACT at the supply address,
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Be the named account holder, and
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Provide your concession card details to Red Energy.
How to apply
Add your concession card details in MyAccount or the Red Energy App, or call 131 806.
The Life Support Rebate helps reduce energy costs for households where a resident uses eligible life-support medical equipment.
What it provides
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An annual rebate of $150 (2026–27), applied as a daily credit of approx. 41.096 cents/day.
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One rebate per household.
Eligibility
You must provide, each year:
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A medical practitioner–signed form confirming the household member uses eligible life support equipment (e.g. dialysis machine, oxygen concentrator, respirator, CPAP regulator, longstay life support, nebuliser, TPN device, or other approved equipment).
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Proof that the eligible individual lives at the ACT address on the electricity account.
If you have a concession card and a medical condition requiring heating and/or cooling, you may also qualify.
How to apply
Call on 131 806. For more information refer to the Life Support Protection and Registration page.
Frequently asked questions
Eligibility depends on your concession card type and the state you live in. You can check your state’s programs above or call us on 131 806 if you’re unsure.
You can add your concession card in MyAccount under Concessions or the Red Energy App within the Bills section. If you need help, please call us on 131 806.
You’ll need to add your concession card details in MyAccount, the Red Energy App or by calling us on 131 806 to keep receiving your concession.
You may be eligible to backdate your concessions depending on the relevant state rules. Call us on 131 806 to find out if you are eligible.
Depending on your state, some programs can be combined. Select your state above to see what applies.
Once your details are added and verified, the concession will appear on your next eligible bill.
The most common reasons for your concession to not apply to your bill are your card expired, details didn’t match government records, or eligibility changed. Call us on 131 806 if you need help.
This varies by state. Select your state to see the specific programs.