Split your bill into equal direct debit instalments, making it easier to plan ahead and avoid surprises.
Billing and payments
We’re keeping bills simple, with flexible, easy ways to pay that work for you.
Ready to pay your bill?
Make a quick payment with no debit, credit or AMEX fees. You’ll need to have your bill and card details handy.
Set up direct debit
Lots of customers like the no-hassle approach to having direct debit with us. Download the Red Energy App or login to MyAccount to set up Direct Debit.
Setup E-billing and E-comms
We send your bills and other communication to your nominated email address and your bills look exactly the same as you would have received in your letterbox.
More flexible options
- Approve payments safely in your bank app or online banking, with full visibility and control.
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Each bill contains information about how to pay using BPAY with no fees.
To arrange a regular payment through Centrelink please call one of our 100% Australian based customer consultants on 131 806.
You can pay in person at Australia Post Offices by cash, EFTPOS or cheque.
Please make your cheque payable to Red Energy, PO Box 4136, East Richmond, VIC 3121.
Need a hand?
Our Australian based Customer Solutions Team are ready to help you set up BPAY or Centrepay, or even take your payment over the phone.
No debit, credit, or AMEX card fees.
We like to make things as easy as possible for our customers. So we don’t charge any debit, credit, or AMEX card fees.
Concessions and rebates
Concessions and rebates availability varies by state and customers eligibility criteria. If you are eligible for a concession Login to MyAccount or contact us on 131 806. Find out what’s available, including details of the Federal Energy Bill Relief and Queensland Cost of Living Rebates (CoLR), and whether you may be eligible.
Manage your concessions in the mobile app
Head to Billing & Payments in the app to get your concession set up quickly and easily.
Payment difficulty and hardship
Red Energy believes in being fair and going that extra mile for our customers and with our award-winning customer service we are here to lend a hand.
Manage your energy, anytime, anywhere
Unlock a world of convenience with the Red Energy App. Track your usage, stay on top of your energy bills, move home and manage your account details – all from your mobile device. Prefer desktop? Login to MyAccount.
Frequently asked questions
Electricity bills can go up, and can come down. Fluctuations are completely normal; they’re affected by everything from the weather outside to the number of people inside.
By learning about what can affect your electricity bill, you’re in a better position to do something about it or, at least, be prepared to handle the fluctuation more efficiently.
To add someone to your account, fill in our Authority to Act Form. If you are having difficulty or have any questions, give our friendly staff a call on 131 806.
The amount debited from your bank account may be less than your bill total because:
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You made a one-off payment after the bill was issued
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A rebate was applied after the bill was issued. Any applied rebates will appear in the ‘Understand your bill’ section on page 2 of your next bill