Red Energy supports customers experiencing family violence through dedicated policy, privacy, and flexible financial assistance.
Legal & policies
Access our complete legal directory below. Find our terms of use, privacy and security policies, hardship options, and customer agreements in one central place.
Terms and conditions
We believe in keeping our legal information clear and accessible. Head over to our Terms & Conditions Hub to find the specific state agreements, market rules, and plan details for your energy service.
Complaints and disputes
Sometimes things can go wrong and if that happens, we encourage you to tell us. We believe feedback and complaints help us to continuously improve, take ownership and learn from our mistakes.
No contact list
Should you wish not to be contacted by Red Energy for marketing purposes, you can call us and ask to be noted as “Do Not Contact status”. If you change your mind, you can update this status at any time, over the phone.
Industry guidelines
Red Energy complies with the National Energy Retail Rules, the Energy Retail Code and all Guidelines issued by the Australian Energy Regulator and the Essential Services Commission of Victoria.
Sales Assure Limited
Sales Assured Limited is an initiative designed to ensure the best practice in face to face marketing for customers in any industry. Find out more.
Business governance & reporting
Supplier standards
Sets out the mandatory ethical, safety, environmental, and legal expectations for all our business partners and suppliers.
Public interest disclosures
Explains how employees, contractors, and suppliers can safely and confidentially report improper behaviour and access legal protections.