Victoria
We are required to place certain information on your bill. Electricity Industry Guideline No.13 details the information we must include on your bill about greenhouse gas emissions. Energy Retail Code of Practice
For more information visit the Essential Services Commission’s website at www.esc.vic.gov.au.
South Australia / New South Wales / Australian Capital Territory / Queensland
We are required to place certain information on your bill and the details can be found in the National Energy Retail Rules. If you require more information, visit the Australian Energy Regulator’s website at www.aer.gov.au.
The difference between a retailer and the network
Before retail competition a retail customer could only buy energy from one company. This company also managed the poles in your street and the infrastructure in your suburb. The industry is now split up into network providers and retailers: Network providers own and manage the electricity poles and wires and gas pipes in the street that deliver electricity and gas to your home and are responsible for the quality and reliability of the supply. Energy retailers sell electricity and gas to you and bill you for the service. Red Energy is an electricity and gas retailer.