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Help and support

At Red Energy, we’re committed to doing the right thing by our customers. Whether you need help managing a bill, understanding your options or navigating a tough moment, our 100% Australian team is here to support you with practical solutions and straight answers.

The Red Energy App
24/7 self service

Pay a bill
Pay online now

Concessions & rebates
See if you're eligible

Energy saving advice
Guides and tips

Help & support topics

Billing and account management

Manage your energy account

Payment difficulty and hardship

Financial assistance, payment plans, and support

Understanding tariffs

Learn more about how tariffs work

Metering

Installing or removing a meter

Safety

How to keep you and your family safe

The energy industry

Explore energy industry guidelines and schemes

Popular topics

Concessions and rebates
Learn about concessions, rebates, and financial assistance in NSW, QLD, VIC, SA, and ACT. Find out if you’re eligible for your state’s rebates and savings.
How to reduce energy consumption
Uncover the hidden costs of standby power in your home. Learn to gauge your appliance consumption, and discover tips to reduce your energy bills today.
Explore our bill explainer
Need help understanding your Red Energy electricity bill? Learn how to read your usage, rates, NMI, daily charges, and account details with our easy guide.

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A sample image of the Red Energy mobile app