A new connection includes:
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Installing an electricity or gas meter for the first time at your home, shop or unit
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Installing a gas pipe (service line) from the street to your property
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Transferring a builder’s supply to the new owner or tenant at handover.
Because each state and distributor works differently, the steps can vary. Below is a simple guide to what’s involved, and where Red Energy can support.
Not sure who your electricity or gas distributor is? You can check on the Australian Energy Regulator website.
Electricity
The process to arrange for an electricity new connection in Victoria depends on your location and who your electricity distributor is.
If you’re unsure who your electricity distributor is, visit the Australian Energy Regulator website to find out.
Once we’ve submitted your request to your distributor, electricity supply is normally completed within 20 working days, provided all information provided is accurate and the site is ready.
The distributor will install the meter and switch the power on once their work is complete.
Citipower and Powercor
When your electrician has completed the electrical work for your site, have your electrician complete a request using the Citipower and Powercor eConnect Portal.
Once your electrician has submitted the request, Citipower or Powercor will notify us that we are your preferred retailer. We will contact you to finalise your request for your new connection when we receive this notification.
AusNet Services
Ausnet Services will operate via the EnergyConnect application portal. Any new connection, abolishment, solar, or alteration request must now be submitted directly through this portal.
Before submitting the application, your electrician must register for access by visiting: https://portal.ausnetservices.com.au/register.
Once registered, your electrician will need to submit the request via the portal and nominate Red Energy as your chosen retailer.
After Ausnet accepts the request, they will send an email with your application details and a unique reference number (e.g. ANSO-XXXXXXX), which we will then use to take action.
Jemena
When your electrician has completed the electrical work for your site, have your electrician complete an Electrical Work Request (EWR) form and a Certificate of Electrical Safety (CES) form and submit it to us by email newconnections@redenergy.com.au.
Once we have reviewed the paper work, we will contact you and finalise the request for your new connection.
United Energy
When your electrician has completed the electrical work for your site, have your electrician complete a request using the United My Energy Portal.
Once your electrician has submitted the request, United will notify us that we are your preferred retailer. We will contact you to finalise your request for your new connection when we receive this notification.
Gas
We can help if you are building a new home or connecting gas for the first time to an existing house or building.
This is a two step process:
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The first step is arranging for the pipe from the gas mains in your street to the front of your house, this is known as a gas service line.
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The second step is having your gas meter installed.
Before arranging to have your gas service line (the pipe from the street to your house) and meter installed, please check out the preparing your site for a new natural gas connection information sheet. This explains important requirements to help your new connection go smoothly.
Gas service line request
To arrange for your gas service line, please download and complete our Gas Connection Application Form and return it to us via email to gasnewconnections@redenergy.com.au
When we have received your completed request for a new gas service line, and once we have confirmed we have all the required information, we will schedule a site inspection to be completed by your gas distributor. Your gas service line should be installed within 20 working days after the site inspection.
Some requests need to be quoted. If your request needs a quote, we will be in contact to set up a time for the gas distributor to visit the site. The quote will include a timeframe to complete the work with the work commencing once any costs are paid in full.
Gas meter installation request
After your gas service line has been completed, we can arrange for your gas meter to be installed. Please complete our gas meter installation form and return it to us via email to gasnewconnections@redenergy.com.au. Once we have your form, we will contact you to finalise your request.
Builder account closure and transfer to new occupant
Finalise your existing energy accounts and we will contact the new occupant to set up a new energy account to ensure continuous supply of the electricity and gas for the handover date.
For subdivided lots, refer to Land Vic maps online before your application. If an old address shows, please include a plan of subdivision notice along with a council street allocation letter with the new address.
Please send your completed forms 5 business days before property handover to: customerdatateam@redenergy.com.au
If you need any help, please call our New Connections team on 1800 957 330 8am - 5pm Monday to Friday AEST/AEDT
Electricity
The process to arrange for an electricity new connection in New South Wales depends on your location and who your electricity distributor is.
If you are unsure of who your electricity distributor is, visit the Australian Energy Regulator website to find out.
You will also need to engage an Accredited Service Provider (ASP) to undertake work on your house or building. An ASP is also known as a Level 2 electrician. They are permitted to install a service line to your premises to connect your electricity to the electricity grid. Our Metering Service Provider will install the meter and turn your power on. If your ASP is also accredited with our Metering Service Provider, then your ASP will be able to install the meter for you on our behalf. If you are seeking an Accredited Service Provider (ASP) to carry out new connection work, please visit Energy NSW
Ausgrid
To get your new connection underway, apply to Ausgrid for a connection via their connection portal selecting Red Energy as your Retailer.
After you receive the National Metering Identifier (NMI) from Ausgrid, complete our new connection request form and return it to us via email newconnections@redenergy.com.au.
We need to know who your ASP is, so please provide your ASP details in your application form. Once we have received the completed new connection request form we will contact you and finalise the request. There may be delays if the request is inaccurate or missing information.
Endeavour Energy and Essential Energy
To get your new connection underway you will need to arrange for your National Metering Identifier (NMI). Your NMI is important as you will need to provide your NMI to your electrician for your electrical work to be carried out.
We can arrange for your NMI, please complete our new connection request form and return it to us via email newconnections@redenergy.com.au.
Once we have received your new connection request form we will contact you and finalise the request. There may be delays if the request is inaccurate or missing information.
Gas
In New South Wales, the process to arrange a gas new connection varies depending on where you are located and which gas distributor services your area.
If you’re unsure of who your gas distributor is, visit the Australian Energy Regulator website to find out: Australian Energy Regulator website
If you have any questions, please call our New Connections team on 1800 957 330 8am - 5pm Monday to Friday AEST/AEDT.
Jemena
If your gas distributor is Jemena Gas Networks, we can assist in arranging to have your gas service line (the pipe from the street to your house) and gas meter installed. You will need to download and return a completed NSW Jemena Gas Connection Request Form via email to gasnewconnections@redenergy.com.au.
Once we have received your completed form we will contact you and finalise the request. There may be delays if the request is inaccurate or missing information.
AGN (Wagga Wagga)
If your gas distributor is AGN, we can assist in arranging to have your gas meter installed after AGN has installed your gas service line (the pipe from the street to your house). You will need to download and and return a completed NSW AGN and APA Gas Connection Request form and return it via email to gasnewconnections@redenergy.com.au.
Once we have received your completed form we will contact you and finalise the request. There may be delays if the request is inaccurate or missing information.
APA (Central Ranges Pipeline)
If your gas distributor is APA, we can assist in arranging to have your gas service line (the pipe from the street to your house) and gas meter installed. You will need to download and and return a completed NSW AGN and APA Gas Connection Request form and return it via email to gasnewconnections@redenergy.com.au.
Once we have received your completed form we will contact you and finalise the request. There may be delays if the request is inaccurate or missing information. If you have any questions, please call our New Connections team on 1800 957 330 8am - 5pm Monday to Friday AEST/AEDT.
Electricity
To arrange a new connection in South Australia, your electrician is required to submit a new connection request directly to SA Power Networks via their New Connection Portal.
Once your electrician has submitted the request, SA Power Networks will notify us that we are your preferred retailer. We will contact you to finalise your request for your new connection when we receive this notification.
After SA Power Networks has completed their work, our metering services provider will install your meter and turn the power on. There may be delays if the request is inaccurate, missing information or your site is not ready.
If you have any questions, please call our New Connections team on 1800 957 330 8am - 5pm Monday to Friday AEST/AEDT.
Gas
We can assist in arranging for your gas meter to be installed after AGN has completed your gas service line (the pipe from the street to your house). AGN will provide you with your Meter Installation Reference Number (MIRN) and you will need to provide us with your MIRN.
Please complete our South Australia residential gas meter fix request form at least 7 working days before the date you would like the meter installed and return it to us via gasnewconnections@redenergy.com.au. We will contact you to finalise your request for your new connection when we receive the completed form.
If you need any help, please call our New Connections team on 1800 957 330 8am - 5pm Monday to Friday AEST/AEDT
Electricity
To arrange for a new connection in Queensland, your electrical contractor needs to have completed the electrical works. The request for a new connection is made directly to Energex. As technical information is required, some electrical contractors may offer to apply for the new connection on your behalf via Energex’s Electrical Partners portal. Otherwise you, or someone on your behalf, can apply via the Energex Customer Self Service Portal Self Service Portal.
Energex will notify us once they have installed a service line to your premises to connect your electricity to the electricity grid. Once this has occurred our metering services provider will install your meter and turn the power on. There may be delays if the request is inaccurate, missing information or your site is not ready.
If you need any help, please call our New Connections team on 1800 957 330 8am - 5pm Monday to Friday AEST/AEDT
Gas
We can assist in arranging to have your gas meter installed after AGN or ALLgas has installed your gas service line (the pipe from the street to your house). You will need to download and and complete a QLD Gas Connection request form and return it to us via email to gasnewconnections@redenergy.com.au.
Once we have received your completed form we will contact you and finalise the request. There may be delays if the request is inaccurate or missing information.
If you have any questions, please call our New Connections team on 1800 957 330 8am - 5pm Monday to Friday AEST/AEDT.
Electricity
To arrange for an electricity new connection, your electrician needs to have completed the electrical works and then needs to complete a Request for Service via EvoEnergy’s portal.
We also require you to complete our Allocate NMI Request form and email it to newconnections@redenergy.com.au. We will contact you to finalise your request for your new connection when we receive this notification.
Our metering services provider will install your meter and turn the power on. There may be delays if the request is inaccurate, missing information or your site is not ready.
If you need any help, please call our New Connections team on 1800 957 330 8am - 5pm Monday to Friday AEST/AEDT
Gas
If you need gas connected for the first time at your property, we can assist in arranging to have your gas service line (the pipe from the street to your house) and gas meter installed. You will need to download and and return a completed Jemena Gas Connection Request Form via email to gasnewconnections@redenergy.com.au.
Once we have received your completed ACT Jemena Gas Connection Request form we will contact you and finalise the request. There may be delays if the request is inaccurate or missing information.
If you need any help, please call our New Connections team on 1800 957 330 8am - 5pm Monday to Friday AEST/AEDT