Electricity and gas distributors
In an emergency, if you experience a power outage, fallen powerlines, a gas leak, or damage to energy infrastructure that presents a safety risk, you should contact your electricity or gas distributor. Distributors are responsible for the physical energy network, including wires, poles, meters, and pipelines. Therefore, they are the appropriate contact for such issues, not for billing or account inquiries. You can find your distributor on the first page of your bill, under faults & emergencies.
Electricity
Distributor | Website | Contact number |
|---|---|---|
AusNet Services | 1300 360 795 | |
CitiPower | 13 12 80 | |
Powercor | 13 24 12 | |
Jemena | 1300 131 871 | |
United Energy | 1300 131 689 |
Gas
Distributor | Website | Contact number |
|---|---|---|
Australian Gas Network | 1800 427 532 | |
Multinet Gas | 132 691 | |
Ausnet Gas | 136 707 |
State Emergency Services (SES) - Call 132 500
For non-life-threatening emergencies such as floods, storms, or other natural disasters, contact the State Emergency Service (SES). They can assist with issues like fallen trees, damaged roofs, or sandbagging to prevent water damage.
www.ses.vic.gov.au Emergency Assistance: 132 500
Guides and Resources
Extreme weather or disasters can pose significant risks to lives and property. These guides provide essential resources and safety steps to help you prepare for and respond to fire, flood, and cyclone events.
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Electricity and gas distributors
In an emergency, if you experience a power outage, fallen powerlines, a gas leak, or damage to energy infrastructure that presents a safety risk, you should contact your electricity or gas distributor. Distributors are responsible for the physical energy network, including wires, poles, meters, and pipelines. Therefore, they are the appropriate contact for such issues, not for billing or account inquiries. You can find your distributor on the first page of your bill, under faults & emergencies.
Electricity
Distributor | Website | Contact number |
|---|---|---|
Ausgrid | 131 388 | |
Endeavour Energy | 131 003 | |
Essential Energy | 132 080 |
Gas
Distributor | Website | Contact number |
|---|---|---|
Jemena Gas Network | 1300 137 078 | |
Australian Gas Networks | 1800 427 532 |
State Emergency Services (SES) - Call 132 500
For non-life-threatening emergencies such as floods, storms, or other natural disasters, contact the State Emergency Service (SES). They can assist with issues like fallen trees, damaged roofs, or sandbagging to prevent water damage.
www.ses.nsw.gov.au Emergency Assistance: 132 500
Guides and Resources
Extreme weather or disasters can pose significant risks to lives and property. These guides provide essential resources and safety steps to help you prepare for and respond to fire, flood, and cyclone events.
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Electricity and gas distributors
In an emergency, if you experience a power outage, fallen powerlines, a gas leak, or damage to energy infrastructure that presents a safety risk, you should contact your electricity or gas distributor. Distributors are responsible for the physical energy network, including wires, poles, meters, and pipelines. Therefore, they are the appropriate contact for such issues, not for billing or account inquiries. You can find your distributor on the first page of your bill, under faults & emergencies.
Electricity
Distributor | Website | Contact number |
|---|---|---|
Energex | 13 12 53 | |
Ergon Energy | 13 74 66 |
Gas
Distributor | Website | Contact number |
|---|---|---|
Australian Gas Networks | 1800 427 532 |
State Emergency Services (SES) - Call 132 500
For non-life-threatening emergencies such as floods, storms, or other natural disasters, contact the State Emergency Service (SES). They can assist with issues like fallen trees, damaged roofs, or sandbagging to prevent water damage.
www.ses.qld.gov.au Emergency Assistance: 132 500
Guides and Resources
Extreme weather or disasters can pose significant risks to lives and property. These guides provide essential resources and safety steps to help you prepare for and respond to fire, flood, and cyclone events.
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- •○
Electricity and gas distributors
In an emergency, if you experience a power outage, fallen powerlines, a gas leak, or damage to energy infrastructure that presents a safety risk, you should contact your electricity or gas distributor. Distributors are responsible for the physical energy network, including wires, poles, meters, and pipelines. Therefore, they are the appropriate contact for such issues, not for billing or account inquiries. You can find your distributor on the first page of your bill, under faults & emergencies.
Electricity
Distributor | Website | Contact number |
|---|---|---|
SA Power Networks | 13 12 61 |
Gas
Distributor | Website | Contact number |
|---|---|---|
Australian Gas Networks | 1800 427 532 |
State Emergency Services (SES) - Call 132 500
For non-life-threatening emergencies such as floods, storms, or other natural disasters, contact the State Emergency Service (SES). They can assist with issues like fallen trees, damaged roofs, or sandbagging to prevent water damage.
www.ses.sa.gov.au Emergency Assistance: 132 500
Guides and Resources
Extreme weather or disasters can pose significant risks to lives and property. These guides provide essential resources and safety steps to help you prepare for and respond to fire, flood, and cyclone events.
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- •○
Electricity and gas distributors
In an emergency, if you experience a power outage, fallen powerlines, a gas leak, or damage to energy infrastructure that presents a safety risk, you should contact your electricity or gas distributor. Distributors are responsible for the physical energy network, including wires, poles, meters, and pipelines. Therefore, they are the appropriate contact for such issues, not for billing or account inquiries. You can find your distributor on the first page of your bill, under faults & emergencies.
Electricity
Distributor | Website | Contact number |
|---|---|---|
Evoenergy | 13 23 86 |
Gas
Distributor | Website | Contact number |
|---|---|---|
Evoenergy | 13 19 09 |
State Emergency Services (SES) - Call 132 500
For non-life-threatening emergencies such as floods, storms, or other natural disasters, contact the State Emergency Service (SES). They can assist with issues like fallen trees, damaged roofs, or sandbagging to prevent water damage.
www.ses.act.gov.au Emergency Assistance: 132 500
Guides and Resources
Extreme weather or disasters can pose significant risks to lives and property. These guides provide essential resources and safety steps to help you prepare for and respond to fire, flood, and cyclone events.
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Billing and payment assistance
Natural disasters can be incredibly stressful, and we’re here to help. We offer care and flexibility to our customers affected by these events. If you need assistance with your bills or payments due to a natural disaster, please call us on 131 806. You can easily access your account by downloading the Mobile App on your phone or logging into MyAccount on your desktop.
Frequently asked questions
If you are experiencing a power outage, please call your local distributor. You can find the name of your distributor on your electricity bill. If you are still unsure we have provided phone numbers above or you can enter your postcode into the Electricity Distributor Finder website.
If you are experiencing a life-threatening situation, call 000 immediately.
For non life-threatening flood or storm situations, you can call your State Emergency Service on 132 500.
If you are safe and the weather has caused damage to the powerlines near your property please call your local distributor. You can find the name of your distributor on your electricity bill. If you are still unsure we have provided phone numbers above or you can enter your postcode into the Electricity Distributor Finder website.
If you have a gas outage or suspect a leak please call your gas distributor. You can find your distributor above or on your gas bill.
We are here to help. Please contact our Customer Care team on 131 806 or via email on info@redenergy.com.au. We will discuss your situation and find a solution that works for you. Click Payment difficulty and hardship for extra information.
The Customer Care team is available Monday to Friday 8.00am to 6:00pm (AEST/AEDT).
We understand this is a difficult time and we’re here to help. Please contact our Customer Care team on 1800 723 749 or via email on info@redenergy.com.au. We will discuss your situation and try to find a solution that works for you. Click Payment difficulty and hardship for extra information.
The Customer Care team is available Monday to Friday 8.00am to 6:00pm (AEST/AEDT).
No connections or disconnections will go ahead in areas that have been deemed unsafe. If you are unsure if this applies to you, please call us on 131 806. We are available Monday to Friday 8.00am to 8:30pm. Saturday 9.00am to 5:30pm (AEST/AEDT).
We receive usage data remotely, from your smart meter. Sometimes, if actual usage data is not available, we are sent estimated usage data instead.
If you have been affected by a power outage and noticed this in the Red Energy App, please be assured that adjustments will be made when we receive revised data.
We may receive estimated reads until it is safe for a meter reader to visit your property. Adjustments will be made once we receive revised data.
If your insurance company requires you to provide confirmation of a power outage, you will need to submit a claims form with your electricity distributor. To help, we have provided the incident investigation forms for each distributor below.
Victoria
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New South Wales
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Queensland
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South Australia
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Australian Capital Territory
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