I’m moving and need to connect my new home and disconnect the old one
To switch off your current home and get your new one connected, simply start by visiting the ‘Profile’ section of the Red Energy App or:
Logging into MyAccount
Select ‘Move home’ in the menu
When prompted, select ‘Yes’ under Do you need to disconnect an existing service?
Complete and submit the form
Want your connection and disconnection to overlap or be scheduled on the same date? No problem. Simply choose from the available dates when completing our online form.
If your current property is with another provider, you’ll need to contact them separately to organise the disconnection.
Urgent moves
If you need power connected quickly and can’t give one business day’s notice, call us on 131 806 before 12pm, Monday to Saturday. We’ll do our best to arrange a same-day connection. Fees may apply.
Please note: disconnections cannot be performed on weekends or public holidays.
I need to disconnect electricity or gas at my property
If you’re a Red customer, you can arrange a disconnection by visiting the ‘Profile’ section of the Red Energy App or:
Logging into MyAccount
Selecting ‘Move out’ in the menu
Completing and submitting the form
You can select a date a minimum of 4 business days from the date you complete the form. Disconnections can’t be arranged on weekends or public holidays.
Quick tip: If a cleaner is scheduled to attend the property, ensure the electricity remains connected for their use and arrange for the disconnection to occur after their visit.
Disconnection fees may apply.
If you need your electricity meter completely removed (abolished) or your gas meter plugged, refer to Disconnecting, Locking or Abolishing a Meter.
I need to change/cancel a connection or disconnection request
If you’ve recently joined Red Energy or submitted a move request and need to change or cancel it, simply call 131 806 and we will help you.