Frequently Asked Questions
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What is the relationship between Red Energy and Aussie Broadband?
Red Energy and Aussie Broadband are both 100% Australian owned and are now working together to make moving home and getting a great deal on your energy and broadband easier. Red Energy is owned by Snowy Hydro while Aussie Broadband is publicly listed on the ASX.
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I’m with another broadband provider. How do I switch?
Switching is quick and simple. Call our local team at 131806, and we will guide you through the process.
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If I sign up to Aussie Broadband with Red Energy who will send me my bill and if I have technical problems who should I call?
Aussie broadband will manage your internet billing. For any technical support, you can contact their expert team at 1300 880 905.
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Are there any lock-in contracts?
No, Aussie broadband offers flexible, no lock-in contracts.
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Do I need a special modem?
It depends on your current setup. You may be able to use your existing modem. If you need assistance, Aussie broadband’s support team is available at 1300 880 905 to help.
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What are the eligibility criteria to sign up for Aussie Broadband?
You must be over 18 and be a Red Energy residential or business customer.
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Where can I learn more about Aussie Broadband?
Aussie Broadband is an Australian telco known for fast, reliable broadband and award-winning local support. Whether you're after lightning-fast speeds or just want a telco that actually gets you, Aussie Broadband have you covered. Learn more here at Aussiebroadband.com.au
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