Terms and Conditions – Victoria
- Customer Charter
- Standard Retail Contract
- Additional Service Charges
- Red Energy and Qantas Frequent Flyer program offer
- Red EV Saver
- Lightscape Promotion
Terms and Conditions – New South Wales
- Customer Charter
- Standard Retail Contract
- Additional Service Charges
- Red Energy and Qantas Frequent Flyer program offer
- Taronga Flex Terms and Conditions
- Red EV Saver
- Red Energy Night of the Knights 2023 Promotion
- Red Energy NSW Swifts Game Day Behind the Scenes Promotion – May 2023
- Red Energy Newcastle Knights Match Day Promotion – June 2023
Terms and Conditions – South Australia
- Customer Charter
- Standard Retail Contract
- Additional Service Charges
- Red Energy and Qantas Frequent Flyer program offer
- Red EV Saver
Terms and Conditions – Queensland
- Customer Charter
- Standard Retail Contract
- Additional Service Charges
- Red Energy and Qantas Frequent Flyer program offer
- Red EV Saver
Terms and Conditions – Australian Capital Territory
Terms and Conditions – Migrated Lumo Energy Customers
- Market Contract terms and conditions
- Standard Retail Contract terms and conditions – NSW
- Standard Retail Contract terms and conditions – QLD
- Red Energy Rewards® terms and conditions - Lumo Ameego™ replacement
Dispute Resolution Policy
At Red Energy we work hard to provide our customers and our community with something better and we strive to do the right thing by our customers every time. Sometimes things can go wrong and if that happens, we encourage you to tell us. We believe feedback and complaints help us to continuously improve, take ownership and learn from our mistakes.
Red Energy has a dispute resolution policy. Should you have any questions, comments or problems, we suggest that you contact us first.Please contact us on:
- Phone 131 806 Monday to Friday 8.00am to 8:30pm. Saturday 9.00am to 5:30pm (AEST/AEDT)
- Email [email protected]
- Post PO Box 4136, East Richmond VIC 3121
- Fax 1300 661 086
Online enquiry Download the printable Dispute Resolution Policy (PDF).
No Contact List
Red Energy maintains a No Contact List.
Should you wish not to be contacted by Red Energy for marketing purposes, then ask to be noted as “Do Not Contact status”.
To be noted as “Do Not Contact status” please contact us on:
- Phone 131 806 Monday to Friday 8.00am to 8:30pm. Saturday 9.00am to 5:30pm (AEST/AEDT)
- Post PO Box 4136, East Richmond VIC 3121
- Fax 1300 661 086
You can always contact us to have the “Do Not Contact status” removed so that you can continue to receive information about our offers.
Direct Debit and EvenPay®
Expired, Closed or Withdrawn Offers, Promotions and Competitions
Below is list of all expired, closed or withdrawn offers, promotions and competitions.