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Terms and Conditions – Victoria

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Terms and Conditions – New South Wales

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Terms and Conditions – South Australia

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Terms and Conditions – Queensland

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Terms and Conditions – Australian Capital Territory

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Terms and Conditions – Migrated Lumo Energy Customers

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Dispute Resolution Policy

Red Energy has a standard dispute resolution policy. Should you have any questions, comments or problems, we suggest that you contact us first.

Please contact us on:

  • Phone 131 806 Monday to Friday 8.00am to 8:30pm. Saturday 9.00am to 5:30pm (AEST/AEDT)
  • Fax 1300 661 086 Post PO Box 4136, East Richmond VIC 3121 Email enquiries@redenergy.com.au

Online enquiry Download the printable Dispute Resolution Policy (PDF).

No Contact List

Red Energy maintains a No Contact List through its operating system.

Should any person not wish to be contacted by Red Energy for marketing purposes, they can ask to be noted as Do Not Contact status.

To be noted as Do Not Contact status please contact us on:

  • Phone 131 806
  • Monday to Friday 8.00am to 8:30pm. Saturday 9.00am to 5:30pm (AEST/AEDT)
  • Fax 1300 661 086
  • Post PO Box 4136, East Richmond VIC 3121

Online enquiry