Terms and Conditions – Victoria

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Terms and Conditions – New South Wales

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Terms and Conditions – South Australia

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Terms and Conditions – Queensland

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Terms and Conditions – Australian Capital Territory

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Terms and Conditions – Migrated Lumo Energy Customers

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Dispute Resolution Policy

At Red Energy we work hard to provide our customers and our community with something better and we strive to do the right thing by our customers every time. Sometimes things can go wrong and if that happens, we encourage you to tell us. We believe feedback and complaints help us to continuously improve, take ownership and learn from our mistakes.

Red Energy has a dispute resolution policy. Should you have any questions, comments or problems, we suggest that you contact us first.

Please contact us on:

  • Phone 131 806 Monday to Friday 8.00am to 8:30pm. Saturday 9.00am to 5:30pm (AEST/AEDT)
  • Email [email protected]
  • Post PO Box 4136, East Richmond VIC 3121
  • Fax 1300 661 086

Online enquiry Download the printable Dispute Resolution Policy (PDF).

No Contact List

Red Energy maintains a No Contact List.

Should you wish not to be contacted by Red Energy for marketing purposes, then ask to be noted as “Do Not Contact status”.

To be noted as “Do Not Contact status” please contact us on:

  • Phone 131 806 Monday to Friday 8.00am to 8:30pm. Saturday 9.00am to 5:30pm (AEST/AEDT)
  • Post PO Box 4136, East Richmond VIC 3121
  • Fax 1300 661 086

You can always contact us to have the “Do Not Contact status” removed so that you can continue to receive information about our offers.

Online enquiry

Direct Debit

Expired, Closed or Withdrawn Offers, Promotions and Competitions

Below is list of all expired, closed or withdrawn offers, promotions and competitions.

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