Information about help available to Red Energy customers impacted by COVID-19 is available here.

Red Energy believes in doing the right thing for our customers and our 100% Australian based Customer Solutions team is ready to help.

Flood Information

Last Update: Tuesday March 23, 2021

Severe floods are impacting parts of New South Wales and South East Queensland.

If your home or business has been impacted, please follow the advice of the authorities. If there is a risk to life or property please call 000.

For more information visit your state emergency website

For up to date weather warnings go to

The floods have resulted in power outages to a number of regions. Check with your distributor for updates. In NSW, this could be Ausgrid, Endeavour Energy or Essential Energy. In South East Queensland, the distributor is Energex. You can find information about your distributor on your energy bill.

Red Energy is monitoring the situation on a daily basis. If you need help with your account please contact us on 131 806.


We want to support our customers who may be experiencing financial difficulties from the impact of COVID-19. We are regularly monitoring the situation and our Customer Care team is ready to help with the best options that are available for you.

Your options

When it comes to payment difficulties, talking to us earlier rather than later is better. We really do want to help you get back on track so you can be on top of your accounts. We will work with you to make sure that whatever we set up is realistic and sustainable over time. Here are some of the options available to you:

  • Payment plans tailored to suit your situation
  • Payment extensions

If you’d prefer to make more predictable payments we also have an option called EvenPay®. Working with our team you’ll create a personalised arrangement to pay for your usage and you’ll know exactly how much you’re going to pay and when, it’s that simple. EvenPay® is really flexible, you can choose:

  • weekly, fortnightly or monthly direct debit payments, and,
  • you can align the payments to when your salary or benefits land in your bank account.

We can also assist in arranging payments via Centrelink’s facility known as Centrepay.

You can call us on 131 806 to talk about your options.

Contact us now

Energy saving advice

Your usage may increase or decrease at different times of the year – the weather, a new baby or inefficient appliances like leaking fridges, can have a big impact on how much energy you use and how much your bill will be. For energy saving tips and advice on efficient appliances visit and subscribe to our Living Energy blog. Our award winning Customer Solutions team is also ready to assist you.

Monthly billing in Victoria

One reason why electricity bills can get out of hand is that unlike your mobile or internet bills the energy industry has traditionally billed customers every three months. In Victoria monthly billing is available for electricity customers with a remotely read smart meter. While it may not reduce your total bill, you’ll pay for your energy usage more regularly, breaking up quarterly bills into more affordable chunks. Taking up monthly billing is easy and you can do it via the link below, or call us to talk through your options.

Take up monthly e-billing now

Government and Non-Government assistance

Each state provides assistance to eligible individuals and families by offering concessions and rebates to reduce your energy bill. You can find out more online by choosing your state below, or give us a call to talk to one of our 100% Australian based Customer Solutions consultants today.

Victoria New South Wales South Australia Queensland

Extra help is available

In every household there comes a time when you have to talk finances. Sometimes it’s kicked off by receiving a larger than expected bill, or you might not be able to pay your regular bills because of something out of your control such as poor health or sudden car repairs.

As much as we can, we’re here to help, but we’re not financial counsellors and can’t provide broader financial advice. If you’d like financial assistance but don’t know where to start, there’s a good government resource called MoneySmart, which has been setup to help people in Australia learn more or find someone who may be able to help out.


Hardship Policy

Further information on our Hardship Policy is available below as a printable PDF.

Victoria New South Wales South Australia Queensland

Family Violence

Red Energy has developed Family Violence guidelines to deliver flexible ongoing support for our residential and small business customers experiencing family violence. These guidelines will help us respect and care for each affected customer in every interaction.

If you are experiencing family violence, you can contact 1800 Respect for professional support.

Phone: 1800 737 732 (avail 24/7)