We want to help you
Red Energy believes in doing the right thing for our customers and our 100% Australian based Customer Solutions team is ready to help.
Queensland and New South Wales Floods
Our thoughts are with everyone impacted by the floods in South East Queensland and New South Wales. Please take care and follow the advice of emergency services and the SES.
For information about black outs and power outages contact your local distributor. You can find your electricity distributor emergency number on your bill.
Queensland electricity distributors are:
- Energex 131 962
- Ergon Energy 131 670
New South Wales electricity distributors are:
- Essential Energy 13 20 80
- Endevour Energy 13 10 03
- Ausgrid 13 13 88
If you need help with your electricity or gas account please contact us on 131 806.
We want to support our customers who may be experiencing financial difficulties from the impact of COVID-19. We are regularly monitoring the situation and our Customer Care team is ready to help with the best options that are available for you.
When it comes to payment difficulties, talking to us earlier rather than later is better. We really do want to help you get back on track so you can be on top of your accounts. We will work with you to make sure that whatever we set up is realistic and sustainable over time. Here are some of the options available to you:
- Payment plans tailored to suit your situation
- Payment extensions
If you’d prefer to make more predictable payments we also have an option called EvenPay®. Working with our team you’ll create a personalised arrangement to pay for your usage and you’ll know exactly how much you’re going to pay and when, it’s that simple. EvenPay® is really flexible, you can choose:
- weekly, fortnightly or monthly direct debit payments, and,
- you can align the payments to when your salary or benefits land in your bank account.
We can also assist in arranging payments via Centrelink’s facility known as Centrepay.
You can call us on 131 806 to talk about your options.
Energy saving advice
Your usage may increase or decrease at different times of the year – the weather, a new baby or inefficient appliances like leaking fridges, can have a big impact on how much energy you use and how much your bill will be. For energy saving tips and advice on efficient appliances visit and subscribe to our Living Energy blog. Our award-winning Customer Solutions team is also ready to assist you.
Monthly billing and smart meters
One reason why electricity bills can get out of hand is that, unlike your mobile or internet bills, the energy industry has traditionally billed customers every three months.
Monthly billing is available for electricity customers with a remotely read smart meter. While it may not reduce your total bill, you’ll pay for your energy usage more regularly, breaking up quarterly bills into more affordable chunks.
Monthly billing in Victoria
Taking up monthly billing is easy and you can do it via the link below, or call us to talk through your options.
Monthly billing in South Australia, Queensland, New South Wales and Australian Capital Territory
Taking up monthly billing when you have a smart meter is easy. Call us to talk through your options. We can arrange to install your smart meter if you don’t have one.
Government and Non-Government assistance
Each state government provides assistance to eligible individuals and families by offering concessions and rebates to reduce your energy bill. You can find out more by choosing your state below, or give us a call to talk to one of our 100% Australian based Customer Solutions team today.
Extra help is available
In every household there comes a time when you have to talk finances. Sometimes it’s kicked off by receiving a larger than expected bill, or you might not be able to pay your regular bills because of something out of your control such as poor health or sudden car repairs.
As much as we can, we’re here to help, but we’re not financial counsellors and can’t provide broader financial advice. If you’d like financial assistance but don’t know where to start, there’s a good government resource called MoneySmart, which has been setup to help people in Australia learn more or find someone who may be able to help out.
Red believes in being fair and going that extra mile for our customers.
Getting in touch with us as soon as you think you might have trouble paying a bill is the best way to remain in control. You can find out more by choosing your state below to review our Hardship Policy
Red Energy has developed Family Violence guidelines to deliver flexible ongoing support for our residential and small business customers experiencing family violence. These guidelines will help us respect and care for each affected customer in every interaction.
If you are experiencing family violence, you can contact 1800 Respect for professional support.
Phone: 1800 737 732 (avail 24/7) 1800respect.org.au