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Victorian energy concessions

The Victorian Government provides several energy concessions to eligible concession card holders to help ease cost of living pressures.

Eligibility

To be eligible you must hold one of the following concession cards:

  • Pensioner Concession Card (PCC) issued by the Department of Human Services (formerly Centrelink) or the Department of Veterans’ Affairs.
  • Department of Veterans’ Affairs Gold Card.
  • Health Care Card (HCC) issued by the Department of Human Services (formerly Centrelink).

An energy concession can be claimed where ALL of the following criteria are met:

  • An eligible concession card is held and it is valid.
  • The electricity and/or gas account is in the name of the concession cardholder. The name on the card and the name on the account must be identical.
  • The supply address on the electricity and/or gas account is the principal place of residence.
  • The account is billed on a residential tariff.

Annual electricity concession

Entitlement is a discount of 17.5% off energy usage and supply charges on residential household electricity bills.

From 1 July 2012, a threshold for electricity concessions was introduced to take into account the Commonwealth’s carbon tax compensation. This is so that households are not compensated by two levels of government for the same expense.

From September 2013, the electricity concession was further reduced to ensure retailer discounts are applied before the concession amount is calculated.

If you are eligible but not currently receiving the above concession please apply online, login and apply with MyAccount, or contact us on 131 806.

Winter energy concession

Entitlement is a discount of 17.5% off energy usage and supply charges on residential household gas bills during the winter months of 1 May to 31 October of each year.

From 1 July 2012, a threshold for gas concessions was introduced to take into account the Commonwealth’s carbon tax compensation. This is so that households are not compensated by two levels of government for the same expense.

From September 2013, the gas concession was further reduced to ensure retailer discounts are applied before the concession amount is calculated.

If you are eligible but not currently receiving the above concession please apply online, login and apply with MyAccount, or contact us on 131 806.

Service to property concession

Provides a reduction on the supply charge for concession households with low electricity consumption.

The concession is applied if the cost of electricity used is less than the supply (or service) charge

If you are eligible but not currently receiving the above concession please apply online, login and apply with MyAccount, or contact us on 131 806.

Controlled load electricity concession

Provides eligible customers with a 13% discount off their controlled load or dedicated circuit tariff.

The controlled load or dedicated circuit tariff applies to household electricity bills that have separately metered electric hot water or slab heating. This concession is available all year round.

If you are eligible but not currently receiving the above concession please apply online, login and apply with MyAccount, or contact us on 131 806.

Re-energisation (Transfer) fee waiver

Provides a full waiver of the applicable fee that is normally payable when you organise a standard connection of electricity at a property.

If you are eligible but not currently receiving the above concession please apply online, login and apply with MyAccount, or contact us on 131 806.

Life support concession

Provides a quarterly discount on electricity bills where a household member uses an eligible life support machine. This concession is available all year round. The discount is equal to the cost of 1,880 kilowatt (470 kilowatt per quarter) hours of electricity used each year, calculated using a general domestic tariff.

Eligibility

You may be eligible for Life Support Concession if you have one of the listed approved machines:

  • Oxygen concentrators,
  • Intermittent peritoneal dialysis machines and/or
  • Haemodialysis machines.

Customers who have a life support machine or any other type of machine prescribed by a doctor for life support purposes, must contact Red Energy on 131 806 to ensure life support details are recorded by Red Energy.

To be eligible for a Life Support concession discount you must also hold one of the following concession cards:

  • Pensioner Concession Card (PCC) issued by the Department of Human Services (formerly Centrelink) or the Department of Veterans’ Affairs.
  • Department of Veterans’ Affairs Gold Card.
  • Health Care Card (HCC) issued by Centrelink.

Additional Criteria:

  • The account holder or another occupant in the household requires one or more of the eligible medical equipment(s) above to sustain life, and
  • An application form signed by the patient’s doctor to verify the need for the specific in house life support equipment is to be returned to Red Energy.
  • For a machine to be eligible for a Life Support Concession, it must use at least 1880 kilowatt hours per year.

To apply for this concession please download and fill in the application form below and return it to:

Red Energy
Reply Paid 4136
East Richmond Vic 3121
Life Support Concession Application Form

Medical cooling concession

Provides a 17.5% discount off electricity costs from 1 November to 30 April for concession cardholders with multiple sclerosis and other qualifying medical conditions such as Parkinson’s disease, fibromyalgia and motor neuron disease.

Eligibility

To be eligible you must hold one of the following concession cards:

  • Pensioner Concession Card (PCC) issued by the Department of Human Services (formerly Centrelink) or the Department of Veterans’ Affairs.
  • Department of Veterans’ Affairs Gold Card.
  • Health Care Card (HCC) issued by Centrelink.

Additional criteria

  • The account holder or another occupant in the household has the inability to self-regulate body temperature, and
  • An application form signed by the patient’s doctor to verify the need for heating or cooling to regulate body temperature is to be returned to Red Energy.

To apply for this concession please download and fill in the application form below and return it to:

Red Energy
Reply Paid 4136
East Richmond Vic 3121
Medical Cooling Concession Application Form

For more information on concessions, please visit the Victorian Government’s Department of Health & Human Services Concessions website or contact the Concessions hotline on 1800 658 521 (toll-free).

Excess energy concession

The Excess Energy Concession was introduced by the Victorian Government in December 2013 to address fraud and misuse of the Annual Electricity Concession and Winter Gas Concession and to ensure that those concessions are better targeted to those most in need of assistance.

Under the new system, customers with annual electricity bills and gas bills that exceed the trigger level will need to apply for the Excess Energy Concession to continue to receive:

  • The 17.5 per cent concession on electricity consumed above the trigger level. The trigger level is set at $443.00 (excluding GST) of the Annual Electricity Concession and is an annual amount.
  • The 17.5 per cent concession on gas consumed above the trigger level. Trigger level is set at $222.73(excluding GST) of the Winter Gas Concession and is an annual amount.

To apply for the Excess Energy Concession an eligible person must complete the application form that will be sent to them by their retailer when the trigger level is reached and return the completed form to the Department of Health & Human Services. Excess Energy Concession has an annual period of 1 December to 30 November.

Customers receiving the Life Support Concession or the Medical Cooling Concession will not be required to apply for the Excess Energy Concession. They will automatically receive the Concession when they reach the trigger level.

Utility Relief Grant Scheme (URGS)

The Utility Relief Grant Scheme is available for eligible low-income Victorian customers to assist paying an overdue bill when experiencing unexpected hardship. If you would like to apply for this grant, please contact us on 131 806. To find out more about the Utility Relief Grant, please visit the Department of Health and Human Services website.

Non-Government or Community Assistance

We understand that sometimes we need a little help and not everyone is eligible for government assistance. Non-government or community assistance is generally available through a local community service provider, such as a community welfare organisation or financial counsellor. To locate a help centre near you, please visit CISVic or the National Debt Helpline.

Below is a list of some not for profit organisations you can contact to obtain more information on other assistance available to you.

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