Need a new connection?

Are you building a new home? Do you need an electricity or gas meter to be installed for the first time in your house, shop or unit? Do you need to arrange a gas pipe to be installed from the street to your house? This is called a new connection and Red Energy can help.

Victoria

Electricity

The process to arrange for an electricity new connection in Victoria depends on your location and who your electricity distributor is.

Please select your electricity distributor to find out what you need to do next.

If you’re unsure who your electricity distributor is, visit the Australian Energy Regulator website to find out.

Citipower and Powercor Ausnet Services, Jemena and United Energy

In most instances your electricity new connection should be completed within 20 working days from the day the request is submitted by us to your electricity distributor. There may be delays if the request is inaccurate, missing information or the site is not ready. Once everything is completed, your electricity distributor will install your meter and turn the power on.

Gas

We can help if you are building a new home or connecting gas for the first time to an existing house or building.

This is a two step process:

  1. The first step is arranging for the pipe from the gas mains in your street to the front of your house, this is known as a gas service line.
  2. The second step is having your gas meter installed.

Before arranging to have your gas service line (the pipe from the street to your house) and meter installed, please check out the preparing your site for a new natural gas connection information sheet. This explains important requirements to help your new connection go smoothly.

Gas service line request Gas meter installation request

If you’re unsure of who your gas distributor is, visit the Australian Energy Regulator website to find out.

If you need any help, please call our New Connections team on 1800 957 330 8am - 5pm Monday to Friday AEST/AEDT


New South Wales

Electricity

The process to arrange for an electricity new connection in New South Wales depends on your location and who your electricity distributor is.

Please select your electricity distributor to find out what you need to do next.

If you are unsure of who your electricity distributor is, visit the Australian Energy Regulator website to find out.

Ausgrid Endeavour Energy Essential Energy

You will also need to engage an Accredited Service Provider (ASP) to undertake work on your house or building. An ASP is also known as a Level 2 electrician. They are permitted to install a service line to your premises to connect your electricity to the electricity grid. Our Metering Service Provider will install the meter and turn your power on. If your ASP is also accredited with our Metering Service Provider, then your ASP will be able to install the meter for you on our behalf. If you are seeking an Accredited Service Provider (ASP) to carry out new connection work, please visit Energy NSW

If you have any questions, please call our New Connections team on 1800 957 330 8am - 5pm Monday to Friday AEST/AEDT.

Gas

In New South Wales, the process to arrange a gas new connection varies depending on where you are located and which gas distributor services your area.

If you’re unsure of who your gas distributor is, visit the Australian Energy Regulator website to find out: Australian Energy Regulator website

Jemena AGN APA


South Australia

Electricity

To arrange a new connection in South Australia, your electrician is required to submit a new connection request directly to SA Power Networks via their New Connection Portal.

Once your electrician has submitted the request, SA Power Networks will notify us that we are your preferred retailer. We will contact you to finalise your request for your new connection when we receive this notification.

After SA Power Networks has completed their work, our metering services provider will install your meter and turn the power on. There may be delays if the request is inaccurate, missing information or your site is not ready.

If you have any questions, please call our New Connections team on 1800 957 330 8am - 5pm Monday to Friday AEST/AEDT.

Gas

We can assist in arranging for your gas meter to be installed after AGN has completed your gas service line (the pipe from the street to your house). AGN will provide you with your Meter Installation Reference Number (MIRN) and you will need to provide us with your MIRN.

Please complete our South Australia residential gas meter fix request form at least 7 working days before the date you would like the meter installed and return it to us via [email protected]. We will contact you to finalise your request for your new connection when we receive the completed form.

If you need any help, please call our New Connections team on 1800 957 330 8am - 5pm Monday to Friday AEST/AEDT


Queensland

Electricity

To arrange for a new connection in Queensland, your electrical contractor needs to have completed the electrical works. The request for a new connection is made directly to Energex. As technical information is required, some electrical contractors may offer to apply for the new connection on your behalf via Energex’s Electrical Partners portal. Otherwise you, or someone on your behalf, can apply via the Energex Customer Self Service Portal Self Service Portal.

Energex will notify us once they have installed a service line to your premises to connect your electricity to the electricity grid. Once this has occurred our metering services provider will install your meter and turn the power on. There may be delays if the request is inaccurate, missing information or your site is not ready.

If you need any help, please call our New Connections team on 1800 957 330 8am - 5pm Monday to Friday AEST/AEDT


Australian Capital Territority

Electricity

To arrange for an electricity new connection, your electrician needs to have completed the electrical works and then needs to complete a Request for Service via EvoEnergy’s portal.

We also require you to complete our Allocate NMI Request form and email it to [email protected]. We will contact you to finalise your request for your new connection when we receive this notification.

Our metering services provider will install your meter and turn the power on. There may be delays if the request is inaccurate, missing information or your site is not ready.

If you need any help, please call our New Connections team on 1800 957 330 8am - 5pm Monday to Friday AEST/AEDT

Gas

If you need gas connected for the first time at your property, we can assist in arranging to have your gas service line (the pipe from the street to your house) and gas meter installed. You will need to download and and return a completed Jemena Gas Connection Request Form via email to [email protected].

Once we have received your completed ACT Jemena Gas Connection Request form we will contact you and finalise the request. There may be delays if the request is inaccurate or missing information.

If you need any help, please call our New Connections team on 1800 957 330 8am - 5pm Monday to Friday AEST/AEDT