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We want to help you

Red Energy believes in being fair and going that extra mile for our customers and with our award winning customer service we are here to lend a hand. For some of our customer’s the challenge is short term – maybe just a week or two (2) for other’s it’s a bit longer, and while every instance is unique there is one thing that’s the same between all of them: it’s a very personal journey and one which we treat with respect and care.

Our 100% Australian based customer solutions team is ready to assist you. Contact us to discuss options and find the assistance you need to get back on track.

Earlier rather than later is better

Let us help you while the amounts are manageable. We understand that when behind in payments it can feel a bit overwhelming . We want to help you get back on track and be on top of your accounts. We will work with you to make sure that whatever we set up is realistic and sustainable over time. For some people things are back on track in a single bill, and for other’s it takes longer. Let’s work together to get it sorted.

If you’d like to talk about your options today call us on 131 806 or get in contact with us.

Contact us now

Know what your payments will be

Your usage may be bigger at different times of the year – the weather, a new baby, or inefficient appliances like old plasma TV’s and leaking fridges, these are just a couple of items that have a big impact on how much energy you use and how much your bill will be. Our award winning customer solutions team have plenty of handy hints and tips to help you understand how your usage impacts your bill. If you’d prefer to make more predictable payments we have an option called EvenPay™.

Working with our consultants you’ll create a personalised arrangement to pay for your usage. By the end of the call you’ll know exactly how much you’re going to pay and when it’s that simple.

EvenPay™ is really flexible. You can choose:

  • weekly, fortnightly or monthly direct debit payments, and,
  • you can align the payments to when your salary or benefits land in your bank account.

We can also assist in arranging payments via centrelink’s facility known as centrepay

If you’d like to find out more about smoothing your bills with EvenPay™, get in contact with us.

Contact us now

Monthly billing in Victoria

One reason why bills can get out of hand is that unlike your mobile or internet bills the energy industry has traditionally billed customers every three months. In Victoria monthly billing is available for customers with a remotely read smart meter. While it may not reduce your total bill it means you’ll pay for your energy usage more regularly, breaking up quarterly bills into more affordable chunks. Taking up monthly billing is easy and you can do it via the link below, or call us to talk through your options.

Take up monthly e-billing now

A helping hand – Government assistance

Each state government provides assistance to eligible individuals and families by offering concessions and rebates to reduce your energy bill. You can find out more online by choosing your state below, or give us a call to talk to one of our 100% Australian based customer solutions consultants today.

Victoria New South Wales South Australia

More than just energy

In every household there comes a time when you have to talk finances. Sometimes it’s kicked off by receiving a larger than expected bill, or you might not be able to pay your regular bills because of something out of your control such as poor health or sudden car repairs.

As much as we can, we’re here to help, but we’re not financial counsellors and can’t provide broader financial advice. If you’d like financial assistance but don’t know where to start, there’s a good government resource called MoneySmart, which has been setup to help people in Australia learn more or find someone who may be able to help out.

Find out more at moneySmart.gov.au

How do I find out more?

Further information is available as a printable PDF.

Download the AER approved Hardship Policy