Energy concession and rebate information – South Australia

South Australian energy concessions

The South Australian Government provides a variety of energy concessions to eligible concession card holders to help ease cost of living pressures.

Federal Government Energy Bill Relief Fund – 2025-2026 bill credit

The Federal Government is providing the Energy Bill Relief Fund to all Australian households and eligible small business electricity customers.

Residential customers will receive two credits of $75 (totalling $150 over the year).

Small businesses will receive two credits of $75 (totalling $150 over the year)

These credits will automatically appear on bills after 1 July 2025 and 1 October 2025. Find out more about eligibility and how payments will be made here.

If you have multiple properties with the same account number the rebate will only be applied to one property.

Rebates applied after your bill was issued

In some cases, the Government’s energy bill relief fund may be applied after your bill has been issued and sent to you. When this happens, the rebate appears as a credit on your account and is automatically deducted from your next bill.

Example: The below customer’s previous bill was $172.26, which they paid in full. After payment, a $75.00 rebate was applied to their account. This means the customer is now $75.00 in credit, and that amount will be subtracted from their current bill.

You’ll see this credit listed as ‘Aus Gov Energy Bill Relief’ under ‘Understand Your Bill’ on page 2.

Note, if you are on direct debit and you were charged less than your bill due amount, it's likely a rebate was applied after the bill was issued. When you receive your next bill, have a look at the Understand Your Bill section for clarification.

Energy bill concessions

To help with the cost of energy bills a state government concession is available to eligible South Australians on low or fixed incomes. The energy concession is to cover both electricity and gas payments (including LPG bottled gas).

The South Australian Government Customer Concession scheme for Energy is administered by the Department of Human Services. For all details about concessions how to apply, please contact the Concessions SA hotline on 1800 307 758 or visit the SA Government website.

Cost of Living Concession

The Cost of Living Concession is a yearly payment to help tenants and homeowners on low or fixed incomes with all of their cost of living expenses, including council rates, energy costs and medical bills. The concession can only be paid to one person per household.

To apply you'll need your Centrelink customer reference number (CRN), DVA file number or a copy of your most recent tax assessment.

Assessment is based on your circumstances on 1 July of the relevant financial year. Applications must be submitted by 31 December to receive the concession for that financial year.

Please visit the SA Government website for more information.

Medical Heating and Cooling Concession

The Medical Heating and Cooling Concession is for customers on a fixed or low income who have a clinically verified medical condition which requires the frequent use of heating or cooling in the home to prevent the worsening of their condition.

To check your eligibility or the concession rates, visit the SA Government website.

Non-Government or Community Assistance

We understand that sometimes we need a little help and not everyone is eligible for government assistance. Non-government or community assistance is generally available through a local community service provider, such as a community welfare organisation or financial counsellor. To locate a help centre near you, please visit National Debt Helpline.

Below is a list of some not for profit organisations you can contact to obtain more information on other assistance available to you.

• Anglicare
• Salvation Army
• Australian Red Cross
• St Vincent De Paul Society

To read more about how Red Energy can assist you, please see our Payment difficulty page.

Emergency Electricity Payment Scheme

You may be able to get an Emergency Electricity Payment Scheme (EEPS) payment if you’re at risk of your electricity being disconnected because you are unable to pay your energy bill. EEPS is only accessible through financial counsellors, who will assess your financial situation before lodging an application. You can only receive an EEPS payment once every two years.

Please visit the Financial Aid page on the SA Government website for more information.