100% Australian, 100% local
We came in to the market in 2004 to shake things up and we’ve been doing a good job of it ever since. We’re all about providing you and your community with something better. Unusual for an energy provider, we know. But we’re not your normal energy company. We’re completely owned by Snowy Hydro for starters, so we’re 100% Australian.
100% of our award winning Customer Solutions Team and our head office is in Melbourne, Australia. So when you call you’ll always be answered by a friendly voice and you’ll have that same person help you from the beginning to the end of your call. Our customers tell us over and over that’s how they like our service - personal, simple and easy.
Living energy is being small enough to really look after you, but big enough to give you the most affordable energy. Initially we supplied electricity to Victorian households but have since expanded into South Australia, New South Wales and Queensland. We also supply Gas in Victoria and in the Jemena Gas Network area in New South Wales.
Red’s Awards and Recognition
Our customers have voted. And we’re very proud of our team and of the awards they’ve helped us win. In fact, we’re the only energy retailer to have won the Canstar Blue Award for Most Satisfied Customers 8 years in a row.
Our approach to service is simple. We keep it simple. Customer requests are handled by a single point of contact, a locally-based team member. It means our customers don’t get the run-around and one person is accountable for dealing with your query.
At Red we’re proud of our people and their commitment to customer service. We strive to provide great customer service and offer you and your community with something better.
About Snowy Hydro
Snowy Hydro Limited has a long and proud history as an Australian company. The construction of the Snowy Mountains Hydro-electric Scheme is a well documented part of our nation’s history and we are a great example of Aussie innovation and ingenuity. Snowy Hydro is owned by the New South Wales Government, the Victorian Government and the Commonwealth Government.
Red Energy has been part of Snowy’s business for more than a decade and in 2014 Snowy added Lumo Energy to its retail portfolio, bolstering the household and business retail customer base to almost one million account holders.
Snowy Acquires Lumo Energy
Snowy Hydro is poised to write a brand new chapter in its iconic history with its acquisition of Infratil’s Australian Energy Market Assets, including the retailer Lumo, in a deal worth $605 million.