I need help logging into the Red Energy app

  • I’m locked out of the Red Energy app

    You can unlock your profile by following the steps below

    1. Click “Unlock my digital profile” below
    2. Enter your login email address
    3. Click “Send Link to Unlock”
    4. Check your email and click the “Unlock Profile Link”
    5. Once your profile is unlocked, you can try to log back into the app

    Unlock my digital profile
  • I’ve forgotten my login email address

    If you’ve forgotten your login email address, please contact us for assistance.

  • I’ve forgotten my password

    If you log in with your Facebook, Google, Microsoft or Apple account you’ll need to follow their password reset instructions before attempting to access the Red Energy app again.

    If you log in with an email address and password, follow the steps below and we can send you a code to log in with instead.

    Logging in with a code

    1. Click “Forgot Password” on the Red Energy app login screen
    2. Enter your login email address
    3. Click Send Code
    4. Enter the 6 digit code we sent to your login email address
    5. Click Login
    6. Once you’re logged in, go to Profile -> Login details -> Change password

  • How do I reset my password?

    If you log in with your Facebook, Google, Microsoft or Apple account you’ll need to follow their password reset instructions before attempting to access the Red Energy app again.

    You can easily change your password once logged into the app.

    1. Visit “Your Profile” in the Red Energy app menu
    2. Select “Login details”
    3. Choose “Change password”

I want to register for the Red Energy app

We are here to help

If you can’t find what you’re looking for or you’re locked out of the Red Energy app please get in touch with us.

Give us a call on 131 806

Let us call you back
Visit our contact us page to get in touch and we’ll get back to you as soon as we can.

Our contact centre operates Monday to Friday 8.00am to 8:30pm and Saturday 9.00am to 5:30pm and excluding public holidays. Facebook chat is available Monday to Friday 9.00am to 5:00pm. All hours are AEST/AEDT.