I need help logging into the Red Energy app
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I’m locked out of the Red Energy app
You can unlock your profile by following the steps below
- Click “Unlock my digital profile” below
- Enter your login email address
- Click “Send Link to Unlock”
- Check your email and click the “Unlock Profile Link”
- Once your profile is unlocked, you can try to log back into the app
Unlock my digital profile -
I’ve forgotten my login email address
If you’ve forgotten your login email address, please contact us for assistance.
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I’ve forgotten my password
If you log in with your Google, Microsoft or Apple account you’ll need to follow their password reset instructions before attempting to access the Red Energy app again.
If you log in with an email address and password, follow the steps below and we can send you a code to log in with instead.
Logging in with a code
- Click “Forgot Password” on the Red Energy app login screen
- Enter your login email address
- Click Send Code
- Enter the 6 digit code we sent to your login email address
- Click Login
- Once you’re logged in, go to Profile -> Login details -> Change password
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How do I reset my password?
If you log in with your Google, Microsoft or Apple account you’ll need to follow their password reset instructions before attempting to access the Red Energy app again.
You can easily change your password once logged into the app.
- Visit “Your Profile” in the Red Energy app menu
- Select “Login details”
- Choose “Change password”
I want to register for the Red Energy app
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How do I download the Red Energy app?
You can download the Red Energy app from the Appstore for iPhone or Google Play for Android.
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How do I register for the Red Energy app?
To register, download the Red Energy app and select “Register a new user”
You don't need to register if you are already registered for MyAccount on the Red website – simply use the same login details.
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What details do I need to register for Red Energy app?
To register you’ll need your
- Customer number
- First and last name
- Date of birth
You will need to ensure the information provided matches the details on your account.
You can find your customer number on your bill or welcome pack. -
How long does it take to register for the Red Energy app?
Registering is quick and easy. If you have all your details ready, it usually takes about 5 minutes.
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Why do I need the Red Energy app?
The Red Energy app makes it easier for you to access your Red Account and track your bills and energy usage.
Give it a go! Download the app from the Appstore for iPhone or Google Play for Android.
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What can I do in the Red Energy app?
The Red Energy app gives you access to your energy right from your pocket. Manage your energy account with Red, keep track of your usage and avoid bill shock, view and pay bills, setup Direct Debit, plus more!
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I don’t have a smartphone, what do I do?
If you don’t have a smartphone, you can easily access your Red Energy Account via our MyAccount portal myaccount.redenergy.com.au/registration
We are here to help
If you can’t find what you’re looking for or you’re locked out of the Red Energy app please get in touch with us.
Give us a call on 131 806
Let us call you back
Visit our contact us page to get in touch and we’ll get back to you as soon as we can.
Our contact centre operates Monday to Friday 8.00am to 8:30pm and Saturday 9.00am to 5:30pm excluding public holidays. All hours are AEST/AEDT.