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What a Smart Meter is

A smart meter is a more technologically advanced version of the existing electricity meter most Australians have at their home. The new meters measure and record how much electricity a household uses in every half hour interval and can be read remotely.

Smart meters are increasingly common worldwide. They measure and record how much electricity a household uses every 30 minutes and can be read remotely. Smart meters are designed to give customers and energy companies more detailed and accurate information about household energy consumption.

The meters increase customers’ understanding of their energy use. Also the information is fed back to the energy companies who can use the data to charge ‘time-of-use’ price rates. This ‘time-of-use’ rates allow companies to create price incentives for customers to use energy outside of peak times. This may be accompanied for increased rates during peak usage periods.

Smart Meters in Victoria

Smart Meters were rolled out in Victoria between 2009 and 2013. The Victorian government made the roll-out mandatory.

The Victorian smart meters roll-out was managed by Victoria’s electricity distributors who manage the infrastructure (e.g. poles, wires, equipment, etc) that deliver electricity in the State. The Australian Energy Regulator has determined all Victorian electricity customers will begin paying for the new smart metering system from 1 January 2010, regardless of when their smart meter is actually installed. The meter cost is part of normal service charges. On average, smart meters cost $53 in 2010 and a further $25 in 2011, over the year.

Read about the roll-out process Read about how to read a smart meter

Smart Meters in New South Wales

The NSW Solar Bonus Scheme was introduced by the NSW Government in January 2010. It offers a subsidised feed-in tariff to eligible customers who installed either small-scale solar or wind-generation systems.

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Reconnecting and Disconnecting Smart Meters in New South Wales

Smart meters in NSW allow Red Energy to receive remote meter readings. These meters can now be reconnected and disconnected remotely. If you need to reconnect or disconnect your property please call us on 131 806 Monday to Friday 8am–8:30pm, and 9am–5:30pm Saturday AEST/AEDT.

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Meter installation

The following timeframes apply in QLD, SA, NSW and ACT, where we have not been able to agree on a date for a meter installation with you:

New Connections – 6 business days from the date we are advised that the connection service (electricity supply) is in place.

Meter Installation (without a change in the connection service) – 15 business days after we receive the request from you to install an electricity meter.

These timeframes do not apply where we do not have an agreement with you to install the meter, the site is not safe, accessible or ready for the meter installation, or installing the meter requires an interruption to another customer’s supply.

Talk to us about Smart Meters

Have a question about Smart Meters in Victoria or New South Wales?

Contact us with any queries