Information about help available to Red Energy customers impacted by COVID-19 is available here.

New South Wales rebates

The New South Wales Government provides several energy rebates to eligible customers. If you require this information in a different language, please visit the NSW Department of Planning and Environment website.

Low income household rebate

The Low Income Household Rebate helps eligible NSW households to pay their energy bills.

To be eligible you must hold one of the following concession cards:

  • A Pensioner Concession Card from the Department of Human Services (formerly Centrelink) or the Department of Veterans’ Affairs; or
  • A Health Care Card from the Department of Human Services (formerly Centrelink); or
  • Gold Card from the Department of Veterans’ Affairs marked with:
  • Totally and Permanently Incapacitated or
  • Disability Pension or
  • War Widow or War Widower Pension

Eligibility for the Low Income Household Rebate also requires, you to:

  • Be a NSW resident; and
  • Be a customer of an electricity retailer, or a resident of a retirement village, or a long term resident of a caravan or mobile home park; and
  • Your name must be on the electricity account for supply to your principal place of residence.

For more information about the Low Income Household Rebate, please visit the NSW Department of Planning and Environment website.

If you are eligible but not currently receiving the above concession please apply online, login and apply with MyAccount, or contact us on 131 806.

NSW gas rebate

On 1 July 2015 the NSW Government introduced a Gas Rebate to help eligible NSW households to pay their natural gas bills.

To be eligible you must hold one of the following concession cards:

  • A Pensioner Concession Card from the Department of Human Services (formerly Centrelink) or the Department of Veterans’ Affairs; or
  • A Health Care Card from the Department of Human Services (formerly Centrelink); or
  • Gold Card from the Department of Veterans’ Affairs marked with:
  • Totally and Permanently Incapacitated or
  • Disability Pension or
  • War Widow or War Widower Pension

Eligibility for the NSW Gas Rebate also requires you to:

  • Be a NSW resident; and
  • Be a customer of a gas retailer, or a long term resident of an on-supplied residential community, or a resident of an on-supplied retirement village, or a resident of an on-supplied strata scheme; and
  • Your name must be on the gas account for supply of natural gas to your principal place of residence.

For more information about the NSW Gas Rebate, please visit the NSW Department of Planning and Environment website.

If you are eligible but not currently receiving the above concession please apply online, login and apply with MyAccount, or contact us on 131 806.

Seniors energy rebate

On 1 July 2019 the NSW Government introduced the Seniors Energy Rebate to assist eligible independent retirees in covering the cost of their electricity. The Seniors Energy Rebate is $200 per household, per financial year.

To be eligible you must hold a Commonwealth Seniors Health Care Card issued by the:

  • Department of Human Services; or
  • Department of Veterans Affairs.

Eligibility for the Seniors Energy Rebate also requires you to:

  • Be a NSW resident; and
  • Be the primary account holder named on the electricity bill; and
  • Your name must be on the electricity account for supply to your principal place of residence.

If you’re eligible for this rebate, you can apply online on the NSW Department of Planning and Environment website.

Family energy rebate

The Family Energy Rebate helps NSW households to pay their electricity bills

To be eligible for the NSW Family Energy Rebate, you must:

  • Be a NSW resident; and
  • Be eligible for the Federal Government’s Family Tax Benefit A or B at any time during the previous financial year, and have received a relevant payment; and
  • Be a customer of an electricity retailer, or a long-term resident of a caravan or mobile home park, whose name appears on the electricity account for supply to her/his principal place of residence.

If you’re eligible for this rebate, you can apply online on the NSW Department of Planning and Environment website.

Alternatively, you can apply for this concession by completing and returning the application form available on the NSW Department of Planning and Environment website in any of the following ways:

Medical energy rebate

The Medical Energy Rebate is for customers who have an inability to self-regulate body temperature when exposed to extremes (hot or cold) of environmental temperatures. It is associated with certain medical conditions such as Parkinson's disease and Multiple Sclerosis. However, to be eligible for the Rebate a customer will require a separate diagnosis that they are unable to self-regulate their body temperature.

To apply for this concession please download and fill in the application form below and return it to:

Red Energy
Reply Paid 4136
East Richmond Vic 3121

Medical Energy Rebate Form

For more information about the Medical Energy Rebate, please visit the NSW Department of Planning and Environment website.

Life support rebate

The Life Support Rebate assists customers to pay their electricity bills if they are required, or have someone living with them who is required, to use energy-intensive life support machines at home.

Customers who have a life support machine or any other type of machine prescribed by a doctor for life support purposes, must contact Red Energy on 131 806 to ensure life support details are recorded by Red Energy.

To apply for this concession please download and fill in the application form below and return it to:

Red Energy
Reply Paid 4136
East Richmond Vic 3121
NSW Life Support Rebate Form

For more information about the Life Support Rebate, please visit the NSW Department of Planning and Environment website.

Energy Accounts Payment Assistance (EAPA)

The Energy Accounts Payment Assistance (EAPA) Scheme helps people experiencing a short term financial crisis or emergency to pay their electricity or gas bill. To read more about how Red Energy can assist you, please see our page Payment difficulty. The EAPA Scheme operates through a voucher system, with each voucher being worth $50.

EAPA vouchers are issued by a participating EAPA Provider such as St Vincent de Paul, Salvation Army, Anglicare and many others.

EAPA Vouchers are sent digitally from the EAPA Provider to Red Energy.

For more information about the Energy Accounts Payment Assistance (EAPA) Scheme, please visit the NSW Department of Planning and Environment website

Non-Government or Community Assistance

We understand that sometimes we need a little help and not everyone is eligible for government assistance. Non-government or community assistance is generally available through a local community service provider, such as a community welfare organisation or financial counsellor. To locate a help centre near you, please visit National Debt Helpline.

Below is a list of some not for profit organisations you can contact to obtain more information on other assistance available to you.

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Concessions

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