Energy concession and rebate information – New South Wales

New South Wales rebates

The New South Wales Government provides several energy rebates to eligible customers. If you require this information in a different language, please visit Energy NSW.

Federal Government Energy Bill Relief Fund – 2025-2026 bill credit

The Federal Government is providing the Energy Bill Relief Fund to all Australian households and eligible small business electricity customers.

Residential customers will receive two credits of $75 (totalling $150 over the year).

Small businesses will receive two credits of $75 (totalling $150 over the year)

These credits will automatically appear on bills after 31 July 2025 and 1 October 2025. Find out more about eligibility and how payments will be made here.

If you have multiple properties with the same account number the rebate will only be applied to one property.

Rebates applied after your bill was issued

In some cases, the Government’s energy bill relief fund may be applied after your bill has been issued and sent to you. When this happens, the rebate appears as a credit on your account and is automatically deducted from your next bill.

Example: The below customer’s previous bill was $172.26, which they paid in full. After payment, a $75.00 rebate was applied to their account. This means the customer is now $75.00 in credit, and that amount will be subtracted from their current bill.

You’ll see this credit listed as ‘Aus Gov Energy Bill Relief’ under ‘Understand Your Bill’ on page 2.

Note, if you are on direct debit and you were charged less than your bill due amount, it's likely a rebate was applied after the bill was issued. When you receive your next bill, have a look at the Understand Your Bill section for clarification.

Low Income Household Rebate

The Low Income Household Rebate helps eligible NSW households to pay their energy bills. The rebate will appear as a credit on each quarterly bill (calculated on a daily basis), up to a total of $285 each year.

To be eligible you must hold one of the following concession cards:

• A Pensioner Concession Card from the Services Australia or the Department of Veterans’ Affairs;
• A Health Care Card from the Services Australia
• Gold Card from the Department of Veterans’ Affairs

Eligibility for the Low Income Household Rebate also requires you to:

• Be a NSW resident; and
• Be a customer of an electricity retailer

Your name must be on the electricity account for supply to your principal place of residence.

For more information about the Low Income Household Rebate, please visit the Service NSW website.

If you are eligible but not currently receiving the above concession please Login and apply with MyAccount, or contact us on 131 806.

NSW Gas Rebate

The NSW Gas Rebate helps eligible NSW households cover the costs of their natural gas. The rebate is applied as a credit on each quarterly gas bill (calculated on a daily basis), up to a total of $110/year.

To be eligible you must hold one of the following concession cards:

• A Pensioner Concession Card from Services Australia or the Department of Veterans’ Affairs
• A Health Care Card from the Department of Services Australia
• Gold Card from the Department of Veterans’ Affairs

Eligibility for the NSW Gas Rebate also requires you to:

• Be a NSW resident; and
• Be a customer of a gas retailer

Your name must be on the gas account for supply of natural gas to your principal place of residence.

For more information about the NSW Gas Rebate, please visit the Service NSW website.

If you are eligible but not currently receiving the above concession please Login and apply with MyAccount, or contact us on 131 806.

Seniors Energy Rebate

The Seniors Energy Rebate is available for self-funded retirees who have a valid Commonwealth Seniors Health Care Card. The Seniors Energy Rebate is $200 per household, per financial year.

To be eligible you must hold a Commonwealth Seniors Health Care Card issued by:

• Services Australia
• Department of Veterans Affairs.

Eligibility for the Seniors Energy Rebate also requires:

• You to be a NSW resident; and
• The primary account holder named on the electricity bill; and
• Your name must be on the electricity account for supply to your principal place of residence.

If you’re eligible for this rebate, you can apply online at the Service NSW website.

Family Energy Rebate

The Family Energy Rebate helps NSW households to pay their electricity bills

To be eligible for the NSW Family Energy Rebate, you must be:

• A NSW resident.
• Eligible for the Federal Government’s Family Tax Benefit at any time during the previous financial year, have received a relevant payment and have received a relevant payment.
• Your name must appear on the electricity account for supply to your principal place of residence.

If you’re eligible for this rebate, you can apply online at Energy NSW. or you can download, complete and return the application form available at the Service NSW website in any of the following ways:

• Email: [email protected]
• Post: Family Energy Rebate
  PO Box 435
  Parramatta NSW 2124
  

Medical Energy Rebate

The Medical Energy Rebate is for customers who have an inability to self-regulate body temperature when exposed to extreme temperatures. To be eligible for the Rebate a customer requires a diagnosis from their doctor that they are unable to self-regulate their body temperature.

To apply for this concession please download and fill in the application form below and return it to:

Red Energy
Reply Paid 4136
East Richmond Vic 3121

Medical Energy Rebate Form

For more information about the Medical Energy Rebate, please visit the Service NSW website.

Life Support Energy Rebate

The Life Support Energy Rebate assists customers to pay their electricity bills if they are required, or have someone living with them who is required, to use energy-intensive life support machines at home.

Customers who have a life support machine or any other type of machine prescribed by a doctor for life support purposes, must contact Red Energy on 131 806 to ensure life support details are recorded by Red Energy.

To apply for this concession please download and fill in the application form below and return it to:

Red Energy
Reply Paid 4136
East Richmond Vic 3121
NSW Life Support Rebate Form

For more information about the Life Support Rebate, please visit the Service NSW website.

Energy Accounts Payment Assistance (EAPA)

The Energy Accounts Payment Assistance (EAPA) Scheme helps customers experiencing a short term financial crisis or emergency, such as unexpected medical bills, or natural disasters, to pay their electricity or gas bill.

For more information about the Energy Accounts Payment Assistance (EAPA) Scheme, including a list of EAPA providers, please visit the NSW Government website.

Non-Government or Community Assistance

We understand that sometimes we need a little help and not everyone is eligible for government assistance. Non-government or community assistance is generally available through a local community service provider, such as a community welfare organisation or financial counsellor. To locate a help centre near you, please visit National Debt Helpline.

Below is a list of some not for profit organisations you can contact to obtain more information on other assistance available to you.

• Anglicare
• Salvation Army
• Australian Red Cross
• St Vincent De Paul Society

To read more about how Red Energy can assist you, please see our Payment difficulty page.