Energy concession and rebate information – Australian Capital Territory

Australian Capital Territory energy concessions

The Australian Capital Territory (ACT) Government provides an energy concession and rebate to eligible customers with a view to help with the cost of energy bills.

Federal Government Energy Bill Relief Fund - 2024-2025 bill credit

The Federal Government is providing the Energy Bill Relief Fund to all Australian households and eligible small business electricity customers.

Residential customers will receive four credits of $75 (totalling $300 over the year).

Small business will receive four credits of $81.25 (totalling $325 over the year).

These credits will automatically appear on bills after 31 July 2024, 1 October 2024, 1 January 2025 and 1 April 2025. Find out more about eligibility and how payments will be made here.

Electricity, Gas and Water Rebate

The Electricity, Gas and Water Rebate is calculated on a daily basis with rates depending on the season. From 1 July 2024, the annual concession amount will be $800 for the 2024-25 financial year.

The daily rates from 1 July 2024 to 30 June 2025 will be based on a total concession of $800. The daily summer rate for the Electricity, Gas and Water Rebate will be approximately 101.887 cents per day (GST exclusive) from 1 November to 31 May and the daily winter rate will be approximately 381.699 cents per day (GST exclusive) from 1 June to 31 October.

To be eligible for this concession, you must hold one of the following current concession cards:

• Centrelink Pensioner Concession Card; or
• Centrelink Low Income Health Care Card; or
• Veteran Affairs Pensioner Concession Card; or
• Gold Card from the Department of Veteran Affairs (Prisoner of War, War Widow, Totally Permanently Incapacitated(TPI) Embossed)

Eligibility for the Electricity, Gas and Water Rebate also requires you to:

• Be a permanent resident in ACT at the address for which the relevant electricity account is held; and
• Be the customer whose name appears on the relevant electricity account; and
• Provide details of the concession card to the retailer.

If you are eligible but not currently receiving the above concession please Login and apply with MyAccount, or contact us on 131 806.

Life Support Rebate

The Life Support Rebate is aimed at alleviating the financial stress of households with a member who uses an eligible life support machine. The rebate provides eligible individuals with an annual rebate amount which has been determined as $150 for 2024-2025. This will be applied to the eligible electricity bill as a daily rate of approximately 41.096 cents per day. Only one Life Support Rebate can be claimed per household.

Eligibility

To be eligible for this rebate you are required to provide the following on a yearly basis:

• a form signed by a medical practitioner which confirms that an individual of the household is required to use any of these medical equipment:
  • dialysis machine
  • oxygen concentrator
  • respirator
  • CPAP regulator
  • longstay life support
  • nebuliser
  • LS reference
  • TPN device
  • other apparatus subject to approval; and
• proof that the eligible individual resides in ACT at the address for which the relevant electricity account is held.

If you are a concession card holder with an eligible condition requiring medical heating and/or cooling, you may be entitled to the Life Support Rebate.

If you are eligible but not currently receiving the Life Support rebate, please speak to our award winning Customer Solutions team on 131 806, Monday to Friday 8.00am to 8.30pm and Saturday 9.00am to 5.30pm AEST. For further information about Life Support protection, click here.

Non-Government or Community Assistance

We understand that sometimes we need a little help and not everyone is eligible for government assistance. Non-government or community assistance is generally available through a local community service provider, such as a community welfare organisation or financial counsellor. To locate a help centre near you, please visit National Debt Helpline.

Below is a list of some not for profit organisations you can contact to obtain more information on other assistance available to you.

• Anglicare
• Salvation Army
• Australian Red Cross
• St Vincent De Paul Society