Energy concession and rebate information – Queensland

Queensland rebates

The Queensland Government provides several energy rebates to eligible customers.

Federal Government Energy Bill Relief Fund – 2025-2026 bill credit

The Federal Government is providing the Energy Bill Relief Fund to all Australian households and eligible small business electricity customers.

Residential customers will receive two credits of $75 (totalling $150 over the year).

Small businesses will receive two credits of $75 (totalling $150 over the year)

These credits will automatically appear on bills after 1 July 2025 and 1 October 2025. Find out more about eligibility and how payments will be made here.

If you have multiple properties with the same account number the rebate will only be applied to one property.

Rebates applied after your bill was issued

In some cases, the Government’s energy bill relief fund may be applied after your bill has been issued and sent to you. When this happens, the rebate appears as a credit on your account and is automatically deducted from your next bill.

Example: The below customer’s previous bill was $172.26, which they paid in full. After payment, a $75.00 rebate was applied to their account. This means the customer is now $75.00 in credit, and that amount will be subtracted from their current bill.

You’ll see this credit listed as ‘Aus Gov Energy Bill Relief’ under ‘Understand Your Bill’ on page 2.

Note, if you are on direct debit and you were charged less than your bill due amount, it's likely a rebate was applied after the bill was issued. When you receive your next bill, have a look at the Understand Your Bill section for clarification.

Electricity Rebate

Queensland pensioners and seniors may be eligible for the Electricity Rebate.

The $386.34 per year (GST inclusive) Electricity Rebate is available to customers who hold one of the following:

• Queensland Seniors Card
• Services Australia Pensioner Concession Card
• Services Australia Health Care Card^*
• Department of Veterans’ Affairs Gold Card (and receive the War Widow/er Pension or special rate TPI Pension)

Customers with Asylum seeker status may also be eligible and will need to provide their ImmiCard details.

* This includes holders of a Low Income Health Care Card and Ex-Carer Allowance (Child) Health Care Card.

To be eligible, you must be the electricity account holder and the supply address of the account must be your principal place of residence.

If you are eligible but not currently receiving the above concession please Login and apply with MyAccount, or contact us on 131 806.

For more information, please visit the Queensland Government website.

Reticulated Natural Gas Rebate

The Reticulated Natural Gas Rebate is $92.12 per year (GST inclusive) and is available to customers who hold a:

• Queensland Seniors Card
• Services Australia Pensioner Concession Card
• Commonwealth Health Care Card

* This includes holders of a Low Income Health Care Card and Ex-Carer Allowance (Child) Health Care Card.

Further information is available from the Queensland Government website.

Medical Cooling and Heating Electricity Concession Scheme

The Medical Cooling and Heating Electricity Concession Scheme helps with electricity costs for people who have a chronic medical condition, such as multiple sclerosis, autonomic system dysfunction, significant burns or a severe inflammatory skin condition, which is aggravated by changes in temperature. The Medical Cooling and heating Electricity Concession Scheme currently provides $522.09 (including GST) per year to eligible applicants (eligibility is reviewed every two years) and paid directly to your bank account.

Applications must be made directly to Smart Services Queensland. For more information on how to apply and eligibility, please visit the Queensland Government website.

Electricity life support

The Queensland Government provides an electricity life support concession for eligible people who are seriously ill and use a home-based oxygen concentrator or kidney dialysis machine.

Please contact Red Energy and notify us that there is a life support device at the property. To receive the concession, an application must be made directly to Smart Services Queensland. For more information on how to apply and eligibility, please visit the Queensland Government website.

Home Energy Emergency Assistance Scheme

The Home Energy Emergency Assistance Scheme:

• is for low-income households who’ve experienced a short-term financial crisis or unforeseen emergency that has limited their ability to pay their current electricity or reticulated natural gas bills
• is one-off emergency assistance to help with paying your home energy bills
• pays up to $720 once every 2 years

Further information is available from the Queensland Government website.

For full eligibility details or to apply please contact Red Energy on 131 806.

Non-Government or Community Assistance

We understand that sometimes we need a little help and not everyone is eligible for government assistance. Non-government or community assistance is generally available through a local community service provider, such as a community welfare organisation or financial counsellor. To locate a help centre near you, please visit National Debt Helpline.

Below is a list of some not for profit organisations you can contact to obtain more information on other assistance available to you.

• Anglicare
• Salvation Army
• Australian Red Cross
• St Vincent De Paul Society

To read more about how Red Energy can assist you, please see our Payment difficulty page.