Energy concession and rebate information – Queensland

Queensland rebates

The Queensland Government provides several energy rebates to eligible customers.

Federal Government Energy Bill Relief Fund - 2024-2025 bill credit

The Federal Government is providing the Energy Bill Relief Fund to all Australian households and eligible small business electricity customers.

Residential customers will receive four credits of $75 (totalling $300 over the year).

Small business will receive four credits of $81.25 (totalling $325 over the year).

These credits will automatically appear on bills after 1 July 2024, 1 October 2024, 1 January 2025 and 1 April 2025. Find out more about eligibility and how payments will be made here.

Queensland Government Cost of Living Rebate for households 2024-2025

The Queensland Government has announced a Cost of Living Rebate for households. Queensland customers can find out more about their eligibility and how payments will be made here. Queensland customers will see the rebate on their bills after 1 July 2024. This will appear on bills as ‘Queensland Government Cost Of Living Rebate” with a $1000 credit.

Electricity Rebate

Queensland pensioners and seniors may be eligible for the Electricity Rebate.

The $372.20 per year (GST inclusive) Electricity Rebate is available to customers who hold one of the following:

• Queensland Seniors Card
• Services Australia Pensioner Concession Card
• Services Australia Health Care Card* Department of Veterans’ Affairs Gold Card (and receive the War Widow/er Pension or special rate TPI Pension)

Customers with Asylum seeker status may also be eligible and will need to provide their ImmiCard details.

To be eligible, you must be the electricity account holder and live alone or share your principal place of residence with:

• your spouse
• other people who hold a Pensioner Concession Card or Queensland Seniors Card
• other people wholly dependent on you
• other people who receive an income support payment from Centrelink, the Family Assistance Office, or the Department of Veterans’ Affairs and who do not pay rent
• other people who live with you to provide care and assistance, and who do not pay rent

If you are eligible but not currently receiving the above concession please Login and apply with MyAccount, or contact us on 131 806.

For more information, please visit the Queensland Government website.

Reticulated Natural Gas Rebate

The Reticulated Natural Gas Rebate is $89.70 per year (GST inclusive) and is available to customers who hold a:

• Queensland Seniors Card
• Services Australia Pensioner Concession Card
• Commonwealth Health Care Card

* This includes holders of a Low Income Health Care Card and Ex-Carer Allowance (Child) Health Care Card.

Further information is available from the Queensland Government website.

Medical Cooling and Heating Electricity Concession Scheme

The Medical Cooling and Heating Electricity Concession Scheme helps with electricity costs for people who have a chronic medical condition, such as multiple sclerosis, autonomic system dysfunction, significant burns or a severe inflammatory skin condition, which is aggravated by changes in temperature. The Medical Cooling and heating Electricity Concession Scheme currently provides $502.98 (including GST) per year to eligible applicants (eligibility is reviewed every two years) and paid directly to your bank account.

Applications must be made directly to Smart Services Queensland. For more information on how to apply and eligibility, please visit the Queensland Government website.

Electricity life support

The Queensland Government provides an electricity life support concession for eligible people who are seriously ill and use a home-based oxygen concentrator or kidney dialysis machine.

Please contact Red Energy and notify us that there is a life support device at the property. To receive the concession, an application must be made directly to Smart Services Queensland. For more information on how to apply and eligibility, please visit the Queensland Government website.

Home Energy Emergency Assistance Scheme

The Home Energy Emergency Assistance Scheme:

• is for low-income households who’ve experienced a short-term financial crisis or unforeseen emergency that has limited their ability to pay their current electricity or reticulated natural gas bills
• is one-off emergency assistance to help with paying your home energy bills
• pays up to $720 once every 2 years

Further information is available from the Queensland Government website.

For full eligibility details or to apply please contact Red Energy on 131 806.

Non-Government or Community Assistance

We understand that sometimes we need a little help and not everyone is eligible for government assistance. Non-government or community assistance is generally available through a local community service provider, such as a community welfare organisation or financial counsellor. To locate a help centre near you, please visit National Debt Helpline.

Below is a list of some not for profit organisations you can contact to obtain more information on other assistance available to you.

• Anglicare
• Salvation Army
• Australian Red Cross
• St Vincent De Paul Society