1
Customer Number
This is a unique number that tells us who you are
2
Meter Installation Registration Number
This is a unique number used to identify the meter(s) at your
property
3
Supply Address
This is the address at which we supply energy as per the national
database. This may not completely align with the postal address of
the property.
4
Better Offer
If you could save money on another plan with us, you’ll find it
here. We’ll also let you know if you’re on our best plan for you.
5
Amount Due
This is the amount you need to pay, including any discounts or
concessions. You’ll find all the details and any credit balances
on page two.
6
Faults and Emergencies Number
This number will take you directly to the network who is
responsible for the pipes and gas connections in your area. Call
this number to report any faults and outages.
7
Transactions Since Your Previous Account
Here you’ll see all the transactions since your last bill
8
Balance Brought Forward
Any credits or amounts owing, carried over to this bill from your
previous bill(s).
9
Current transactions
Here you will see all charges or credits, including a credit
balance (if any), related to the current bill.
10
Actual or estimated reads
Here you will see details of if your read is based on actual or
estimated data. If it is an estimated read, the estimation reason
can be found on the last page.
11
Base usage
This is the difference between the start and end read within the
billing period.
12
Heating value
The heating value is the amount of heat released by burning a set
quantity of the gas supplied. It is used to calculate the amount
of megajoules (Mj) in natural gas.
13
Pressure Factor
This is the meter’s average temperature, pressure and elevation
and is used to convert your base usage into megajoules (Mj).
14
Tariff Description
Your tariff structure and your rates are used to determine how
much you pay for the energy you use. Find out more here:
https://www.redenergy.com.au/energy-billing/tariff-structure.html
15
Usage Megajoules
Your usage Megajoules is calculated by Base usage X pressure
factor X heating value = Megajoules
16
Service to Property Charge
The daily charge to supply and maintain your gas connections.
17
Understand Your Usage
In this section you will find your average daily usage for this
account as well as the same period last year.
18
Your Plan Summary
This gives you more detail about the plan you’re on.
19
Meter number
This is the meter number associated with your property.
20
Estimated Read Reason
If your read is estimated you will find the reason provided by the
network here.