Request to move online on a weekday before 12pm and have your lights connected the next business day^. Move hassle free with Red Energy.
Move hassle free with Red Energy
Standard connection charges apply to all business-day connections confirmed before 1pm on the business day prior to the connection date. Please call 131 806 if you need an urgent connection. Additional charges may apply for urgent requests. Connection is not available Sundays or Public Holidays. Connection is subject to creditworthiness, safe access to the electricity meter and safety requirements.
- Moving online is quick and easy
- 100% Australian owned
- Award-winning customer service
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E-billing and E-communication available
E-billing and E-communication available
Choose to get your bills and other communications via email/sms or your post box.
At Red Energy, we believe you and your community deserve something
better from your energy retailer and that’s what we strive to give you.
We’re 100% owned by the mighty Snowy Hydro and that makes us 100% Australian. Our award-winning Customer Solutions Team is based in Australia so our customers benefit from dealing one on one with a local team and the economy benefits from keeping jobs here.
At Red Energy we believe a better deal is more than just great pricing. That’s why we offer great value and benefits across a range of products, giving you the power to choose what’s important for you and your household.
Online
Pay online
Direct debit
Fill in the direct debit form online.
Mail
Make your cheque payable to Red Energy, PO Box 4136, East Richmond, VIC 3121.
Phone
Call us on 131 806 to pay by VISA, AMEX or Mastercard.
BPay
Contact your participating financial institution.
In person
At Australia Post Offices by cash, EFTPOS or cheque.
Centrepay
Call our team on 131 806 to arrange a regular payment to us through Centrelink.
Our approach to service is simple — we keep it simple! We’re based in Melbourne and employ over 1000 people. Customer requests are handled by a single point of contact, which means you won’t get the run-around, just great customer service.
At Red, we’re extremely proud of our people and their commitment to customer service. In fact, our customers have also acknowledged this by voting and helping us win so many awards. We’re proud to be the only energy retailer to win a Canstar Award for Most Satisfied Customers 16 years in a row
2026 Canstar Award for Most Satisfied Customers – Dual Fuel National
2026 Canstar Award for Most Satisfied Customers – Electricity Providers, NSW
2026 Canstar Award for Most Satisfied Customers – Electricity Providers, QLD
2025 Roy Morgan Most Trusted Award – #1 Most Trusted Utility Brand
2025 Roy Morgan Customer Satisfaction Award – Electricity Provider of the Year
2025 Canstar Blue Award for Most Satisfied Customers – Electricity Providers, NSW
2025 Canstar Blue Award for Most Satisfied Customers – Electricity Providers, QLD
2025 Canstar Blue Award for Most Satisfied Customers – Small Business Electricity Providers
2024 Roy Morgan Customer Satisfaction Award – Electricity Provider of the Year
2024 Roy Morgan Customer Satisfaction Award – Gas Provider of the Year
2024 Canstar Blue Award for Most Satisfied Customers – Electricity Providers, NSW
2024 Canstar Blue Award for Most Satisfied Customers – Electricity Providers, QLD
2024 Canstar Blue Award for Most Satisfied Customers – Natural Gas Suppliers, NSW
2024 Canstar Blue Award for Most Satisfied Customers – Natural Gas Suppliers, VIC
2024 Canstar Blue Award for Most Satisfied Customers – Small Business Electricity Providers
2024 Canstar Blue Award for Most Satisfied Customers – Solar, National
2023 Roy Morgan Customer Satisfaction Award – Electricity Provider of the Year
2023 Canstar Blue Award for Most Satisfied Customers – Electricity Providers, NSW
2023 Canstar Blue Award for Most Satisfied Customers – Electricity Providers, QLD
2023 Canstar Blue Award for Most Satisfied Customers – Natural Gas, NSW
2023 Canstar Blue Award – Most Trusted Electricity Providers, National
2023 Canstar Blue Award for Most Satisfied Customers – Dual Fuel, National
2023 Canstar Blue Award for Most Satisfied Customers – Solar, National
2022 Canstar Blue Award for Most Satisfied Customers – Electricity Providers, NSW
2022 Canstar Blue Award for Most Satisfied Customers – Electricity Providers, VIC
2022 Roy Morgan Most Trusted Award – Most Trusted Utility Brand, National
2022 Roy Morgan Customer Satisfaction Award – Electricity Provider of the Year
2022 Canstar Blue Award for Most Trusted Electricity Providers – National
2022 Canstar Blue Award for Outstanding Value – Electricity Providers, ACT
2021 Canstar Blue Award for Most Satisfied Customers – Electricity Providers, NSW
2021 Canstar Blue Award for Most Trusted Electricity Providers – National
2021 Canstar Blue Award for Most Satisfied Customers – Dual Fuel, National
2021 Canstar Blue Award for Most Satisfied Customers – Solar, National
2020 Canstar Blue Award for Most Satisfied Customers – Electricity Providers, NSW
2020 Canstar Blue Award for Most Satisfied Customers – Natural Gas, VIC
2019 Canstar Blue Award for Most Satisfied Customers – Electricity Providers, NSW
2019 Canstar Blue Award for Most Satisfied Customers – Solar, National
2018 Canstar Blue Award for Most Satisfied Customers – Electricity Providers, NSW
2018 Canstar Blue Award for Most Satisfied Customers – Natural Gas Providers, NSW
2018 Canstar Blue Award for Most Satisfied Customers – Solar, National
2018 Roy Morgan Customer Satisfaction Award, Electricity Provider of the Year
2017 Canstar Blue Award for Most Satisfied Customers – Electricity Providers, NSW
2017 Canstar Blue Award for Most Satisfied Customers – Natural Gas Providers, NSW
2017 Canstar Blue Award for Most Satisfied Customers – Natural Gas Providers, VIC
2017 Canstar Blue Award for Most Satisfied Customers – Dual Fuel, National
2017 Roy Morgan Customer Satisfaction Award – Electricity Provider of the Year
2016 Canstar Blue Award for Most Satisfied Customers – Electricity Providers, NSW
2016 Roy Morgan Customer Satisfaction Award – Electricity Provider of the Year
2015 Roy Morgan Customer Satisfaction Award – Electricity and Gas Provider of the Year
2015 Canstar Blue Award, Most Satisfied Customers – Electricity Providers, NSW
2014 Roy Morgan Customer Satisfaction Award – Gas Provider of the Year
2014 Canstar Blue Award, Most Satisfied Customers – Electricity Providers, NSW
2013 Canstar Blue Award, Most Satisfied Customers – Natural Gas Providers, VIC.
2012 Canstar Blue Award, Most Satisfied Customers – Electricity Providers, VIC.
2011 Inaugural Roy Morgan Customer Satisfaction Award, Electricity Provider of the year.
2011 Canstar Blue Award, Most Satisfied Customers – Electricity Providers, VIC.
2010 Canstar Blue Award, Most Satisfied Customers – Electricity Providers, VIC.