Your bill, your choice
We like to make things as easy as possible for our customers. That includes giving you as much control as we can for how and when you’d like to receive and pay your energy bills.
- On all of our plans you can choose to have your bill sent by email or delivered by post.
- Lots of people like the no-hassle approach of having Direct Debit with us, so we don’t charge any debit, credit, or AMEX card fees.
Manage your energy, anytime, anywhere!
Unlock a world of convenience with the Red Energy App. Designed to empower you with control over your bills, energy usage and account, right at your fingertips.
Changes to energy prices
We’re making some adjustments to our energy rates, and we’re here to help you understand what that means.
Understanding your bill
We’ve created simple examples of our electricity and gas bills, complete with explanations to help you understand the charges and sections at a glance.
bill explainer – electricity bill explainer – gas
Pay online now
Have your bill and credit card details handy? Pay online now with no debit, credit, or AMEX fees.
Ways to pay
We’re always looking for new ways to make payments easier for you. At the moment we have over half a dozen ways available to pay your bill.
Online. If you’ve got a bill you want to pay now, you can pay here with no fees.
Phone. Call 131 806 to pay using our automated service with your VISA, AMEX or Mastercard. We don’t charge any debit, credit, or AMEX card fees.
Red Energy App. Download our app today and start managing your energy.
BPAY. Each bill contains information about how to pay using BPAY with no fees.
Centrepay. To arrange a regular payment through Centrelink please call one of our 100% Australian based customer consultants on 131 806.
Mail. Please make your cheque payable to Red Energy, PO Box 4136, East Richmond, VIC 3121.
In Person. You can pay in person at Australia Post Offices by cash, EFTPOS or cheque.
Take control of your energy bills with EvenPay®
EvenPay® is a convenient payment option, that allows you to spread the cost of your energy bills using Direct Debit. You pay the same amount, on time, at a frequency that suits you, with no hidden fees or surprises.
Find out more about EvenPay® now
Manage bills and payments with PayTo
Red Energy is now offering a new payment method. PayTo is a secure, digital payment option that uses your own bank account to manage your payments. PayTo gives you visibility and control over your energy bill payments. Agreements are managed directly with your banking mobile app or online banking.
E-billing and E-comms, your bills and other communication in your inbox
E-billing and E-comms is a convenient and easy way to receive and maintain copies of your energy bills and other correspondence. We send your bills and other communication to your nominated email address and your bills look exactly the same as you would have received in your letterbox.
Take up E-billing in MyAccount Take up e-billing and e-comms now
Direct Debit
Lots of people like the no-hassle approach to having Direct Debit with us. Download the Red Energy App or login to MyAccount to set up Direct Debit.
About direct debit About the Red Energy App Login to MyAccount
Payment difficulty
Red Energy believes in being fair and going that extra mile for our customers and with our award-winning customer service we are here to lend a hand.
Read more about how we’ll work with you
Concessions and rebates
Concessions and rebates availability varies by state and customers eligibility criteria. To find out what’s available, including details of the Federal Energy Bill Relief and Queensland Cost of Living Rebates (CoLR), and whether you may be eligible, select your State below. If you are eligible for a concession Login to MyAccount or contact us on 131 806.
Victoria New South Wales South Australia Queensland Australian Capital Territory
Deceased estate
Red Energy believes in being fair and going that extra mile for our customers and with our award-winning customer service we are here to lend a hand.
Read more about how we can help
Tariff structure
What is a Tariff? A tariff is the way we charge you for the gas and/or electricity you use. Your tariff is the amount charged for providing energy under your contract. It includes both fixed and consumption charges. In some instances your tariff may have a demand component.
A tariff may vary depending on your electricity and/or gas distributor, if you are a household (residential) or a business and how much energy you use and in some instances, the type of meter you have.
Read more about how you may be charged Read more about Demand tariffs
Frequently asked questions
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How can I add another account holder to my account?
To add someone to your account, fill in our Authority to act form. If you are having difficulty or have any questions, give our friendly staff a call on 131 806.
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Why was my direct debit less than my bill amount?
The amount debited from your bank account may be less than your bill total because:
- You made a one-off payment after the bill was issued
- A rebate was applied after the bill was issued. Any applied rebates will appear in the ‘Understand your bill’ section on page 2 of your next bill
Want to know more about rebates? Select your state:
Victoria New South Wales South Australia Queensland Australian Capital Territory