Red Energy is now offering a new payment method
PayTo is a secure, digital payment option that uses your own bank account to manage your payments. PayTo gives you visibility and control over your energy bill payments. Agreements are managed directly with your banking mobile app or online banking.
Visibility
You can see your PayTo agreements in one place and monitor payments in real time.
Control
Authorise, view and cancel agreements all in the one place, your bank account.
Secure
PayTo is a safe payment option using your banking app or internet banking.
How PayTo Works
Step 1
Provide Red Energy with your PayID or BSB and account number. PayID is a unique identifier you establish with your online banking. It could be your mobile number or email address, an easy to remember ID. If you don’t have a PayID, log into your online banking to set one up.
Step 2
Red Energy will send you a new one-off PayTo agreement via your banking mobile app or internet banking for you to authorise or decline once you’ve logged in.
Step 3
Once you have authorised the agreement and the payment has been received, the agreement will automatically cancel. To find out more about PayTo please visit https://payto.com.au/
FAQ’s
Will the payment be in real-time?
Once you have authorised the PayTo agreement, payments will be immediate.
What happens if I decline the PayTo agreement?
No payment will occur and you will need to start again or use a different payment method.
How will I be notified to authorise my PayTo agreement?
This will depend on your bank, if you have the banking app on your phone you could receive a notification, alternatively you could be notified by email or SMS. You can contact your bank for further information.
What if PayTo is not available with my bank?
You will not be able to pay using PayTo and will be advised to try a different bank or another payment method.
What if my payment is still processing?
While most payments will be processed in near real-time, in rare cases the payment may be delayed. You can always check the status of the PayTo agreement and payment in your online banking, or contact your bank.