Frequently Asked Questions

• Is this energy plan a good fit for my household?

  This plan works best if you can shift your heavy electricity use between 11am-4pm. It is ideal if someone is home during the day, or if you can use timers and smart automation to run high electricity appliances (like dryers or hot water boosting) during 11am-4pm. If your house is empty all day or you do most of your cooking, heating, and laundry early in the morning or late at night, another plan may suit you better.

• What times are the 5 hours of free electricity?

  The free usage period is between 11:00 AM and 4:00 PM every day.

• What happens if I go over the 15 kWh daily cap?

  You get up to 15kWh of primary load electricity usage per day during the 11am-4pm window. Any usage exceeding 15kWh will be charged at standard Time of Use rates.

• Do I need a smart meter?

  A digital smart meter is required to accurately track and deduct your free midday usage. If you don't have one, our team can help organise an upgrade.

• Do standard daily supply charges still apply?

  Controlled loads and daily supply charges still apply during the free usage period.

• Can I get this offer if I have solar panels or a battery?

  You can absolutely still use this plan. However the Red Power5 plan features a Solar Feed-in Tariff (FiT) of 0 cents/kWh and is specifically designed as a "solar sharer" offer for households without solar or batteries to benefit from midday energy prices.

• Will I keep my existing rewards and perks if I switch?

  No. Switching to this plan means you will give up other plan benefits, such as earning Qantas Points or contributing to partner charities like the Breast Cancer Network Australia (BCNA).