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131 806
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Contact us

At Red Energy there’s a human behind every headset - ready to support you with service when it matters most. It’s one of the reasons we’re Canstar's most awarded energy retailer. We’re here to help.

Call us

Monday to Friday

8:00am to 8:30pm

Saturday

9:00am to 5:30pm (AEST/AEDT)

Red Energy is closed on New Year’s Day, Australia Day, Good Friday, Easter Saturday, Easter Monday, Anzac Day, Christmas Day and Boxing Day.
Call us on 131 806

Post

PO Box 4136, East Richmond VIC 3121

International Phone

+61 3 7046 4100

100% Australian Made and Owned
The Australian Made, Australian Grown (AMAG) logo
Award Winning Customer Service
Canstar Logo 2014-2024
Local Customer Solutions Team
Australia with a Red Energy spark shining on it

Make an online enquiry

For urgent same day or after business hours connections, please call us on 131 806 so we can help you get sorted quickly.

Fill out the form below and a member of our local team will be in touch with you.

A little more help

  1. Authority to act form

    Grant a nominated representative permission to manage your account using our online form, or access a printable version to submit by post or email.

  2. Estimated and self meter reads

    Got an estimated bill? See how Red Energy handles meter reads. Learn how to read your electricity or gas meter and how to submit a self-reading.

  3. Payment difficulty and hardship

    We believe in doing the right thing for our customers and our local team is here to help. We have many options available, from payment plans to monthly billing.

  4. Explore our bill explainer

    Need help understanding your Red Energy electricity bill? Learn how to read your usage, rates, NMI, daily charges, and account details with our easy guide.
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Manage your energy, anytime, anywhere

Unlock a world of convenience with the Red Energy App. Track your usage, stay on top of your energy bills, move home and manage your account details – all from your mobile device. Prefer desktop? Login to MyAccount.

Tell me more

Browse our help hub

  3. Safety

    How to keep you and your family safe
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