When times are tough, we can support you with payment options and tailored assistance programs.
We’re here to support you with flexible payment options and tailored assistance programs. Keep reading to see the way we can you if times are tough.
1. Payment extensions
Finding it hard to pay your bill? Talking to us sooner rather than later is better. We are here to help you get back on track so you can be on top of your energy bills. We will work with you to set up solutions that are realistic and sustainable. Options available to you include payment plans tailored to suit your situation.
2. Concessions and energy rebates
To ease the burden of electricity bills, the government offers a range of rebates for concession card holders. Eligibility for these concessions and rebates differs by state.
Learn more about specific state-based concessions in areas that we service:
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New South Wales
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Queensland
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South Australia
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Victoria
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Australian Capital Territory
If you or someone living at your property qualifies for a concession or rebate and are not currently receiving one, please apply by logging on to Red Energy MyAccount login, or contact us on 131 806.
Not a customer?
3. EvenPay
<With EvenPay® >, you can choose weekly, fortnightly or monthly direct debit payments, and you can align the payments to when your salary or benefits land in your bank account.
Working with our team, you’ll create a personalised arrangement to pay for your usage. You’ll know exactly how much you’re going to pay and when, it’s that simple.
You can pay by direct debit from your bank account, your AMEX, Visa or Mastercard. Set up with EvenPay® today in MyAccount or call us on 131 806.
4. Check out how else we can help
On your Red Energy bill you’ll see if you are on our best plan or if you could save money on another plan with us. If you are an existing customer refer to Login to view and take up the offer, or contact us on 131 806.
We also have energy saving tips which may help reduce costs and environmental impact. It can be as simple as turning off devices when they aren’t being used to adjusting thermostats by a few degrees.
The final word
Talking to us early allows us to explore flexible payment options with you and check that you are receiving any concession and energy rebates you are entitled to.