Moving out of a property and disconnecting your electricity and gas only takes a few simple steps.
If you are a Red Energy customer, you can simply organise a move or disconnection under the ‘Profile’ section of the Red Energy app.
Prefer desktop? Login to MyAccount and follow the steps below.
I am moving home and need to organise a connection and a disconnection of my electricity and/or gas
If you wish to disconnect your existing property and organise a connection at your new address start by:
- Logging into MyAccount
- Select ‘Move home’ in the menu
- Be sure to select ‘Yes’ under ‘Do you need to disconnect an existing service?’
- Complete and submit the form.
If your existing property is with a different electricity provider you will need to contact them to organise the disconnection.
If your move is urgent and you can't provide at least one business day's notice you can call 131 806 before 12pm Monday to Saturday and we will do our best to arrange a same day connection. You are not able to organise a disconnection on a weekend or public holiday. Urgent connection fees and disconnection fees may apply.
I need to disconnect the electricity or gas at my property
If you are a Red customer you can arrange to have your electricity or gas disconnected by:
- Logging into MyAccount
- Select ‘Move out’ in the menu
- Complete and submit the form
Please note that disconnection fees may apply. You are not able to organise a disconnection on a weekend or public holiday.
If you need to take it one step further and have an electricity or gas meter removed (abolished), click here.
I arranged to have my electricity or gas connected/disconnected and need to cancel my request
If you recently joined Red Energy or organised a connection or disconnection and need to cancel, please call us on 131 806 and we will help you.
Before you go, did you know
100% Australian owned
We’re owned by Snowy Hydro and that makes us 100% Australian. Our award-winning Customer Solutions Team is based in Australia.
Award-winning customer service
We strive to give our customers the best service possible. We empower our team to solve problems and manage requests. Our consultants are based right here in Australia which means you’ll be talking to a local who understands your needs. See our awards.
Breast Cancer Network Australia
Since 2015, we’ve partnered with Breast Cancer Network Australia (BCNA) to help raise awareness and funds to support the 56 Australians diagnosed with breast cancer each day. With the support of our customers, we’ve contributed over $1.5 million back to BCNA to ensure no one is left behind.