John’s Journey: A Life Rooted in Family, Community, and Red Energy
5th November 2024
For John, being with Red isn’t just about paying bills. It’s about the comfort of knowing that when it comes to something as essential as energy, he’s got a team that’s there when he needs them—making life that little bit easier. This story is part of our customer spotlight series.
An energy company that fits his values
For John, life is all about simplicity, connection, and staying true to his values. Nestled in his suburban home, his backyard is a testament to these principles—lush lemon trees, rows of carrots, and a cozy workshop where he spends hours crafting wooden projects. "I love being out here," he says, with a quiet pride. "It reminds me that you don’t need much to be happy."
For more than 20 years, Red Energy has been part of that life. What sets Red apart for John isn’t just the seamless service, but the genuine connection he feels with the people on the other end of the line.
"When I call, I know I’m talking to someone here in Australia who understands me and wants to help. They’re enthusiastic and always looking for ways to make things better," he says. "It’s like talking to a mate who wants to do a good job while they’re at it."
Over the years, there’s only been one billing issue—an old meter had transposed numbers, leading to a sky-high bill. “They came out, checked it, and adjusted it right away,” John recalls. “It was handled with care and efficiency. That kind of service builds trust, and it’s why I’ve stuck with them all these years.”
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Family is at the heart of his life
John, now in his late 60s, his garden, a sanctuary of both peace and productivity, is where he spends most of his time. “I love being out here,” he says, pausing to pick a lemon from a nearby tree. “It gives me something to do, and it reminds me that you don’t need much to make life sweet.”
At the heart of John’s life is his family—his wife, originally from the Philippines, fills their home with the aromas of adobo and sinigang, while they pickle the bounty from their garden.
“She’s a brilliant cook,” John says with a smile. “And we pickle everything we don’t eat right away. Energy’s part of that,” John says. “You cook with it, heat with it—it’s essential to the happiness of a household.”
For John, it’s not just about paying bills—it’s about living a life where the simple things, like a warm home and a trustworthy service, make all the difference. Red Energy, in his words, “makes life just that little bit easier.”
John is guided by his values
Having grown up with the belief of doing right by others, he views life through a lens of practicality and fairness. It’s this sense of integrity that has carried him through his years, from working in the airline industry to building a life full of meaning. “I try to leave people in a better place than I found them.”
“I’ve always believed in doing what you can with what you have,” he reflects. “It’s not about having the best or the most—it’s about making the most of what you’ve got.” That’s the guiding principle behind everything John does, whether it’s tending his garden, spending time with his family, or helping a neighbour with a project. Life for John is simple, but it’s full of heart.
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About Red Energy
Red Energy is 100% owned by Snowy Hydro Limited, who own, manage, and maintain the Snowy Mountains Hydro-electric Scheme in New South Wales. Our Customer Solutions team is 100% based in Australia.