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  • Moving House

    How to Transfer Utilities When Moving House



February 2018


What you need to know about disconnecting at your old address and/or connecting at your new address

Moving house can be stressful. With so much to do and arrange, it can be difficult to remember everything. However, we’ve created various moving checklists and packing guides to help ease the process. One of the most important things to take care of is transferring utilities to your new house.

Use this guide to set up your electricity and gas at your new home.

Guide to connecting utilities when moving house

If you’re moving to a new house, you will probably need electricity and gas. When arranging the connection, you will be asked:

  • If there is access to the electricity and gas meters at the property for the network to complete meter reads and connections. Clear and safe access to your meters is always required by the network;
  • What date you require the connections;
  • If you need to arrange disconnections for the property you are moving out of;
  • If the property needs to be connected for the first time; and
  • If an existing connection needs to be changed.1

If the new house is already connected to an energy network, the energy retailer should be able to arrange an account for you when you call them or encourage you to sign up online. When you call your energy retailer they will also be able to inform you of any applicable connection and/or disconnection charges.

Contact an energy retailer as soon as you have confirmed your moving date to ensure connections are completed and ready for when you move-in.

Moving house utilities checklist

Wondering how to notify utilities when moving house? Use these tips2 to make your move as simple as possible:

  • Contact an energy retailer to arrange connections for your new address;
  • If the power at your new property has been disconnected, ensure all main switches in the fuse box are turned off to allow the electricity connection to be completed;
  • If you also need to arrange a disconnection for your current address, remember to let your energy retailer know that you will be moving out a few weeks in advance so they can arrange final readings or a disconnection for you. Also provide them with your new address to which they should mail your last bill;
  • If you share a home with other people and the account is registered to you, be sure to change your address and to transfer responsibility to another occupant;
  • Write down meter readings at your new home the moment you move in so that you can compare it to your first bill.

If you are moving interstate you may find that the energy sector regulations and prices are different. However, the process of connecting and disconnecting your utilities is usually very similar and straightforward.

The final word

By following our guide to transferring your utilities when you move house, you can reduce the stress involved, while ensuring that you don’t forget anything. It is advised that you start this process well in advance, making sure that your utilities are connected by the time you arrive at your new home.


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